Review Date
May 28, 2009

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

Reviewed by: The Roons ,  Weekend Warrior

Shop Summary:
The shop has a lot of stock and some resonable bikes but is far too cramped to enjoy it. You're always in somebody's way. They sometimes have some good specials on accessories which is why I keep going back for a look. They are though, very old school - bike shops have moved with the times but not this place.

They tend to stock low to mid priced bikes but can get in some descent stuff.

Customer Service:
Random... on a bad day you wished you'd gone elsewhere but sometimes you can get reasonable service. Wouldn't rate it very high.

Other Comments:
Worth a look if you like checking out bike shops but I always leave feeling either frustrated or disappointed.

Review Date
February 6, 2009

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a year

Visitors rate this review
5.00 of 5, 1 votes

Reviewed by: twentyin5 ,  Cross Country Rider

Shop Summary:
From all accounts, this store seems well stocked and there are always quite a few staff around. They sell all manner of bikes in their Rundle Street store.

Customer Service:
The customer service at this shop is EXTREMELY POOR. Despite having many staff members available at any one time, their attitude and interpersonal skills are all extremely lacking. Imagine the worst used car salesman and you've got it. Pressured salesmanship, lack of clarity and did I say poor attitude?

I went in there on an early Saturday morning and the guy who eventually served me (Michael?) basically treated me like a piece of c**p. Now, I am no slob...I actually came straight from work as I am a doctor at the nearby hospital, so how shabby could I possibly look right? and I was definitely in the mood to buy...but when a customer is treated with contempt, there is only one thing to do but to walk out.

Unfortunately, I was forced to bring another bike into this shop for a service (did I mention that I work near this shop?) and in the end I wished that I had not. They were quite quick to take my money, but when I inspected the bike more closely, I reckon that they did absolutely stuff all...not only that, I was given a lecture about the 'dirtiness' of the bike and made to feel small once again...I can assure you that this bike was not in an unreasonable state at all.

Other Comments:
If you want to be treated with respect, receive good service and proper after sales work, DO NOT GO TO SUPER ELLIOTTS. You will find that there are other good shops out there like Bike Express and JT.

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Review Date
November 10, 2008

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a month

Visitors rate this review
1.00 of 5, 1 votes

Reviewed by: punchy ,  Cross Country Rider

Shop Summary:
Nice selection of bikes. Sales staff seemed ok. But the owner of the shop has poor people skills, impatient and needs to change his attitude !

Customer Service:
Horrible. I went to this place 4 times with the intention of building a bike to what I wanted. Basically, i gave them 4 chances to sell me a product. But I guess they did'nt want my business.

I was given a ruler and asked to measure it myself when I asked the shop owner what rear spacing a particular bike had.

I was not allowed to test ride the same bike, according to the owner, because they apparently don't allow test rides on weekends due to limited staff. Now I cannot confirm wether that really is the case and that is their policy, but the salesman did allow me to test ride a diffrent bike 10 minutes earlier and seemed confused about 'no test rides on weekends' as I was.

My intentions were not to buy a bike on my first visit but rather to feel out the bike shop to see what kind of service and back up they can provide me, as the bike I am building is rather rare and im a noob to building bikes.

I cannot see myself ever using this bike shop for reliable advice and good back up service.

Other Comments:
The bike I was intending on buying is the KHS Solo one which seemed like a good donor bike for the Rohloff hub I was intending on adapting to it.

I don't think the owner of this bike shop is doing any favors for KHS bikes in pushing their product.

I seriously think KHS should find a more reputable bike shop to push thier product in Adelaide South Australia.