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King Street Cyclery

Average Rating:    (4 of 5)

No. of Reviews: 1

King Street Cyclery
This shop also owns and runs "bikerepair.com.au"
Customer service and Aftersales support is RUBBISH!
Avoid if at all possible!
Walked in with a loose crank requiring a few turns with an alan wrench - You think they would tighten it up for me?
"I'm sorry,I don't have an alan key down the front" - I Asked if he could see if one of the mechanics would come down the front to have a look?
"I'm sorry, The mechanics don't lend their tools out" - Ahem, That's NOT what i asked!
After advising the sales "expert" that I bought my tires, replacement disc pads, my lock and other various consumables here, I said "So your basically showing me no support even though I buy my bits n pieces here, fine I'll walk home then! Thanks buddy!" he said "Sorry, You'll have to repair it at home!"
Their website makes several statements about excellent customer service! I looked for a testimonials section to leave them a testimonial of my own, but sadly there isn't one - Is it any wonder?
I walked out of the shop and into the small "scooter service station" a few doors down, He lent me an alan wrench and I owe him a beer - Thanks champ!

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Review Date
September 30, 2016

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Eddo ,  Racer

Shop Summary:
Great shop with very helpful staff. Always going out of their way to help and fix my problems. Had a GURU fit done here recently, and that was AWESOME!

Customer Service:
Great experienced staff

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Reviews 1 - 1 (1 Reviews Total)