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Super Elliots


Average Rating:    (2.38 of 5)

No. of Reviews: 8

With a long-standing reputation as one of Adelaide's best cycle suppliers, this store certainly has everything the cyclist could ever need. Their comprehensive range includes racing cycles, mountain bikes, BMX, freestyle, scooters and children's bicycles. Top brands including Giant, Diamond Back, Shogun, Repco and Malvern Star. Accessories include helmets, hats, sunglasses, watches, bells, bottles and shoes. There is also an extensive range of cycle clothing by Giro, Bell, Look, Oakley, Cateye, Netti, Polar and more. Informed, helpful service and a large range of spare parts, complete the package.
Latitude
-34.922385
Longitude
138.606891
Address
200 Rundle Street
City/County
Adelaide
State/Territory/Province
SA
Zip/Postal Code
5000
Country
AU
Phone
+61 8 8223 3946
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Reviews 1 - 5 (8 Reviews Total) View All | Next 5

Review Date
March 29, 2016

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

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Reviewed by: James Richards ,  Weekend Warrior

Shop Summary:
Lots of stock, plenty of mid to high end products.
Also plenty of obscure and hard to find products.
As much as I would like to be able to give super elliotts a good review I can't.
I've had terrible customer service too many times to do so.

Customer Service:
The Owner is a complete arrogant and nasty person that refuses to take any blame for any issues that arise with a bike.

Recently I took a $1,000 BMX that was purchased at super elliotts back due to a warranty issue. The defective parts caused a crash leading to severe personal injury and about $2,500 worth of damages to my bike and my personal possessions.

Despite having evidence and witnesses to the fact the crash was caused a warranty issue I was told I was entirely at fault.

Since I felt like I was bashing my head against a brick wall I escalated it to the distributer, who issues the warranty not super elliotts, only to be told I was going to be banned from the shop after collecting my bike.

If you value any level of customer service avoid like the plague.

Other Comments:
I won't be shopping here again, even if the owner changes his mind about banning me.



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Review Date
December 19, 2012

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a week

Visitors rate this review
5.00 of 5, 2.00 votes

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Reviewed by: Josh ,  Downhiller

Shop Summary:
The Shop offers a few good deals here and there but is incredibly cramped and unappealing to walk through. The clutter is a huge turn off.

Customer Service:
The customer service that i received was appalling. I received a Norco Bigfoot as a 21st present and three days later had to return to the shop to get the brakes bled as they were loosing pressure. After waiting for 6 hours for them to bleed the brakes, I finally received my bike back to find that the job was not done properly and they had contaminated my brakes with either brake fluid or mineral oil and i had to return the next day to get it fixed again.

After only a few weeks i have had to return again to the shop with the same problem that i had in the first place only more severe as my rear brake completely stopped working half way down a hill.

Other Comments:
I would not recommend this shop for anything related to bikes as they clearly are not professional enough to assemble a bike properly or to complete any kind of maintenance to any form of standards.



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Review Date
February 25, 2012

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: Marie lynch ,  Weekend Warrior

Shop Summary:
I have always been sold exactly what I needed.

Customer Service:
I went into by a bike and was asked details as to the usage. I was sized on frame and advised as to what I needed. I was very pleased with the young man who served me. I love my bike



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Review Date
April 13, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: Johan Smith ,  Weekend Warrior

Shop Summary:
Shop is always full of quality bikes that are at a negotiable price, there is always a sale to be found in the store.

Customer Service:
Rather pleasant staff are always whiling for a chat about new rides and trails if they are given an option to. Will help you out with almost anything.

Other Comments:
Staff have a great amount of product knowledge and will always help you out, no matter what you were after if it was from a $8 tube to a $8000 roadie.

This is the most friendly store in South Australia, there staff are great. It has an old world charm to it. The shop has a friendlier more relaxed attitude than the larger chain stores like JT's.



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Review Date
May 28, 2009

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

Visitors rate this review
3.00 of 5, 2.00 votes

Rate this review?

Reviewed by: The Roons ,  Weekend Warrior

Shop Summary:
The shop has a lot of stock and some resonable bikes but is far too cramped to enjoy it. You're always in somebody's way. They sometimes have some good specials on accessories which is why I keep going back for a look. They are though, very old school - bike shops have moved with the times but not this place.

They tend to stock low to mid priced bikes but can get in some descent stuff.

Customer Service:
Random... on a bad day you wished you'd gone elsewhere but sometimes you can get reasonable service. Wouldn't rate it very high.

Other Comments:
Worth a look if you like checking out bike shops but I always leave feeling either frustrated or disappointed.



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Reviews 1 - 5 (8 Reviews Total) View All | Next 5