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Cycle Science


Average Rating:    (4.33 of 5)

No. of Reviews: 3

Mid sized shop which sells and services hybrid, mountain, and road bikes.
Sells parts and accessories also.
Latitude
-41.20833963631316
Longitude
174.90649580955505
Address
127 Queens Dr
City/County
Lower Hutt
Country
NZ
Phone
+64 4-589 2822
Web Address
Bike Shop Sells
Mongoose,Trek,Cervelo,other,Azzurri
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Reviews 1 - 3 (3 Reviews Total)

Review Date
February 15, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Pinky ,  Weekend Warrior

Shop Summary:
Large store with a well stocked range of bikes and accessories.

Customer Service:
Service is very good from the staff and the shop owner. They are all knowledgeable about biking. It is nice to see that this is still a locally owned store, and not a national group of stores selling one range of product. I was looking for a tri bike and they where able to help me out. Love the Bike.

Other Comments:
Would recommend, prices are good and they are happy to do a deal.



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Review Date
January 4, 2013

Overall Rating
 5 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Rugby Sucks ,  Cross Country Rider

Shop Summary:
Large selection of Brands, and Bikes, and well priced.
Good selection of accessories, and spares.

The guys in the shop are helpful, and will discuss prices.

Since VIC cycles closed recently, these guys have got very busy.

Customer Service:
Good.

Other Comments:
The mechanics are knowledgable, and very helpful with advice.



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Review Date
June 1, 2008

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: meeshu ,  Weekend Warrior

Shop Summary:
Shop sells a variety of hybrid, mountain, and road bikes.
Plus they sell a limited range of parts and accessories.

Customer Service:
Appear to be reasonably knowledgeable.
Somewhat slow and pedantic approach to sorting out problems. I had a pump which I purchased from them that didn't seem to work properly. On taking it back to them, and despite producing the sales receipt as proof of purchase, they insisted I return the pump packaging as well!?
When I returned with the packaging, the shop owner or assistant was on the phone taking their time talking about some, apparently, very minor issue. I had to wait literally 5 ~ 10 minutes before being served!!

Other Comments:
Product prices appear to be the highest of all local bike shops I've visited.
Their approach to after sales customer service was poor.

Given their high prices, and poor(ish) after sales customer service, I don't visit this shop anymore.

This shop is not recommended.



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Reviews 1 - 3 (3 Reviews Total)