Review Date
July 27, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Reviewed by: NewbieTed ,  Cross Country Rider

Shop Summary:
I have never been to their shop because I did all of my transaction over the phone. Over the phone they were more than helpful so I can only imagine how nice they are in person

Customer Service:
Straightline is an amazing shop. I was having problems ordering my Ibis Mojo from my local Toronto LBS. Did some phoning around and found a frame at Strightline. Ian (the owner) was there early and said he had one in stock and he could build it to my specs and ship ASAP. After he built me an amazing bike he shipped it to me via bus and I had it sitting in my garage in 5 days. This shop went far beyond what ANY Lbs had done for me ever. Ian made some good recommendations for parts and after everything was said and done he shipped the bike and what can I say but A++++. Totally recommend them for a bike shop and I'm hoping to make the trek to Fernie one day to do some riding.