Review Date
July 8, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Visitors rate this review
4.00 of 5, 1 votes

Reviewed by: mart58 ,  Weekend Warrior

Shop Summary:
I have been in larger shops, but they seemed to have a good selection of bikes (they are a Trek and Rocky Mountain dealer + others?) and used the small square footage of the store pretty well. Stock heavier to road/hybrid/comfort/commuting and kids bikes, less mountain bikes. Perhaps their other location focuses more on mountain bikes - don't know as i haven't been there. Good selection of small accessories (bells, computers, etc) but less so on bigger items (bags, clothing, etc). I purchased a Trek Valencia from them, complete with rack, helmet, bell, etc for commuting to work. One small disappointment was the lack of stock Trek interchange accessories, considering they rack they gave me was an interchange rack. They did tell me that they could order it for me.

Customer Service:
My first purchase in the store was just a bell and cheap computer as a gift, but they also took some time to answer some questions about the items and some general questions about bikes despite the fact that I was clearly not buying a bike that day and the shop was quite busy. The second time in, I went in 20 minutes prior to close on a Friday night to inquire about a good time to test drive a few bikes. They insisted that I test ride bikes (3 of them) then, even after I made it clear I was not buying a bike that night. During that visit, I asked how the product compared to a Kona Dew Plus, that the store does not sell, and they told me it was a good bike, I should test drive that as well and then told me the local shops that stock it! Bought the bike the following day and they gave a pretty good deal. I dealt with one of the owners thru the whole process, but other staff seemed friendly, helpful and knowledgeable.

Other Comments:
I am posting this review because I almost did not purchase a bike from this store because of the poor reviews on this site, despite the fact its a 5 minute walk from my house. I normally don't bother too much with posting reviews but felt that someone had to balance off the rather poor reviews posted here. In summary, great store, good products and helpful staff. I plan to deal there as much as possible in the future - both for sales and service.

Review Date
February 7, 2008

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
3.50 of 5, 2 votes

Reviewed by: Tayla ,  Cross Country Rider

Shop Summary:
West Point Cycles offered the worst LBS service I have ever experienced in my life. The selection of bikes is cool but beyond the initial sale the staff are not interested in customer service. They cater to the cashed up Kits set who like to buy expensive bikes that they never ride ….

Customer Service:
A couple of weeks after picking up my SC Blur the right crank fell off whilst I was riding down the street (thankfully not a NS trail). When I returned to the store they offered little apology and suggested that this sort of thing happens “quite often”. On a $4000 + bike?

I had another issue with the fork seal leaking for which they brushed me off again. I didn't even bother taking it back for servicing after that, despite the fact that they offer a years free service.

Other Comments:
I am female, perhaps the guys would have a better time of it in there?

Review Date
August 31, 2007

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Visitors rate this review
4.00 of 5, 1 votes

Reviewed by: vancity cruiser ,  Weekend Warrior

Shop Summary:
The Kerrisdale shop has lots of space and several staff to help you. Good range of bikes and accessories. Fair prices.

Customer Service:
On three separate occasions I was greeted by friendly and helpful staff. While I wasn't looking for technical advice or big-ticket items, the customer service was very good.