Review Date
January 7, 2008

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Reviewed by: Ben Miller ,  Cross Country Rider

Shop Summary:
Agreed, the priced are a bit higher than the others. On the other hand it's a big store. And has a lot a variety.

Customer Service:
The customer service is excellent. They always wanted to ge to the bottom of my problem no matter what. Compaired to other shops they had perfect service. And when they found the problem they could always give me a solution, (for a price, *sigh*).

Other Comments:
It's not my favourite store, nor is it the closet, but it's very good.

Review Date
February 2, 2007

Overall Rating
 3 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a year

Visitors rate this review
5.00 of 5, 4 votes

Reviewed by: A. Muller ,  Weekend Warrior

Shop Summary:
A very large bike shop with a large selection of different bikes always on display. A very large selection of bikes parts and always plenty of stock. Bike shop converts mainly to winter sports during cyclings off-season.

Customer Service:
Pretty good with knowledgeable salespeople and mechanics.

Other Comments:
I find there prices to be a little higher then other bike shops within the vacinity. For example $11-13 innertubers when others sell them for $9-11 (2005). I did get 2 water bottles (2005) for the price of one at 20% off during there early spring sale as the salesgirl was busy with her cold coffee drink while getting my information. My worst experience
was back in March-May 2001. I was trying to order 1 pair of 2001 Troy Lee Designs SE full finger gloves ($65 CAN before tax) after trying many other shops with no success. They told me it would take 4 weeks. So I called and was told to wait a further 4 weeks. After 2 months of waiting I was told "we don't just bring in 1 item at a time but rather a full containers worth". Hey, that's not my problem! I guess they never heard of U.P.S., FedEx, Purolator Courier or Canada Post (parcel service)? A shop should honour it's orders with any customers! They then told me that the container was on it's way. I told them it was too late and that I can get it A.S.A.P. when I was on vacation in Florida a few days later. I stayed at a hotel in Orlando and my parcel was waiting for me at reception. I got them through Price Point for a mere $30 US.