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D'Ornellas Bike Shop


Average Rating:    (2.75 of 5)

No. of Reviews: 16

A big shop with plenty of bikes for sale, good prices, excellent service & a great atmosphere.
Latitude
43.744006
Longitude
-79.301091
City/County
Scarborough
State/Territory/Province
ON
Country
CA
Phone
416-752-3838
Web Address
Bike Shop Sells
Giant,Scott,Specialized
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Reviews 1 - 5 (16 Reviews Total) View All | Next 5

Review Date
September 22, 2013

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: Shawn ,  Cross Country Rider

Shop Summary:
The shop is looks like a flea market. Stuff is everywhere with no logical organization. If you aren't prepared to buy that day, forget it. They want your money and don't care about anything else. Probably the worst shop I have ever been in.

Customer Service:
As mentioned they'll kiss your butt if you look like you have cash, but don't be fooled. These guys do not care about the customer, they care about getting your money today. Once you have a problem with a bike and/or product their true colours come out. I would never buy a product from this shop.

Other Comments:
The owner is probably one of the rudest individuals I have some across in a bike shop or any anywhere else. He has the attitude of a prima donna and has a huge ego because he raced in Canada years ago, where from what I have heard, everyone who raced with him disliked him.



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Review Date
February 19, 2013

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Every few months

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Reviewed by: spoolin_gt ,  Cross Country Rider

Shop Summary:
Went to the shop to look for a year or older 29er full suspension hoping I can score a deal. The tall bald guy wearing the glasses approached me and asked what I was looking for. After I mentioned to him that I was looking for a fully 29er, he immediately pointed at the Specialized epic. I told him that it was way out of my budget as I had a $2200 budget max in mind. He then mentioned that he can sell it for $2849 with taxes in (reg is 3199 before taxes). Seemed like a good deal but without a test ride, I just couldn't justify spending $2849 on a bike I have never ridden and was also throwing me way off my budget.

He was very pushy and said it's only a deal for today, I kept mentioning the fact that it was out of my budget but he just kept going on about the bike and kept pushing the "today sale only". I told him I had to walk away from it and if the deal is gone tomorrow then that's fine. He seemed very upset about it and walked away from me. I walked out of that store and dont think I will be going back after that.

I'm glad that I backed out of the deal. After test riding the epic at another shop, I figured it wasn't the bike for me. It would have been nice if the person at least considered what type of riding I do, where I ride, etc.

Avoid the bald guy with glasses if you can!!!



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Review Date
March 17, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: will48@hotmail.com ,  Weekend Warrior

Shop Summary:
So awesome the ambience is so great for outdoor lifestyle (cycling). They do have options and pretty awesome stuff. Cool staff. Wonderfull experience.

Customer Service:
Number ONE!! They are so concern about the need of every cyclist. From the manager to his staff specially the short guy at the back, looks like asian, he is so amazing on customer service. He assist and serve cyclist as his friend. BRILLIANT !!

Other Comments:
They carry top line bikes the one I am looking for is not in the store, but that's OK. Experience is unbelievable. GUYS !!! you are amazing (SUGOI in Japanese Language) !!!



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Review Date
February 25, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: Steve Irwin ,  Cross Country Rider

Shop Summary:
OMG - the service people are amazing! all the staff look out for your best interest & very concerned about fitting the product to your needs vs selling to make a big comission. Highly recommend - this shop treats you as a person vs customer

Customer Service:
Neil, the store manager is incredibly focused on customer service & not on sales....he is committed to provide service vs sales.....his rapport with staff & customers is incredible! would highly recommend visiting if you are interested in bike equipment - you will not be pressured, they look out for the customers.



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Review Date
April 22, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a year

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Reviewed by: Bruce ,  Weekend Warrior

Shop Summary:
This place is fantastic. It has everything which is amazing considering the size of the shop. A lot of it is high end--it ain't Canadian Tire--but they do have a selection of less expensive bikes for the casual rider. Had a marvellous bike and helmet for my six year old granddaughter.

Customer Service:
Helpful, courteous, friendly. I've never run into the guy some of the others complained about.

Other Comments:
I have to wonder if the reviewers who downplayed this place arrived on a weekend at the busiest times and wondered why all the other people were being looked after. I had the same level of service for my son's $3000 bike, my $1000 bike and a friend's $300 bike.



Comments
2QWK4U (10/01/2011)
No. I arrived on a weekday, at 2pm. It was empty and I was still ignored. Go to cycle coloutions on Kingston. It really is a big difference in customer serivce. I ended up buying my bike there. The bald guy really was starring at me the whole time...
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Reviews 1 - 5 (16 Reviews Total) View All | Next 5