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D'Ornellas Bike Shop


Average Rating:    (2.9 of 5)

No. of Reviews: 20

A big shop with plenty of bikes for sale, good prices, excellent service & a great atmosphere.
Latitude
43.744006
Longitude
-79.301091
City/County
Scarborough
State/Territory/Province
ON
Country
CA
Phone
416-752-3838
Web Address
Bike Shop Sells
Giant,Scott,Specialized
Information Added By
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Reviews 1 - 5 (20 Reviews Total) View All | Next 5

Review Date
May 27, 2016

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Eliana Zaatar ,  Weekend Warrior

Shop Summary:
Wide selection and good prices

Customer Service:
Amazing customer service very knowledgeable and helpful they have the patience to meet customers need I am very lucky to have them close to my address every time I leave the store I feel I should comeback to see the selection they have .

Other Comments:
Give a shot and try this store I will ensure you it will be your store and won't be disappointed at all .



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Review Date
August 11, 2015

Overall Rating
 3 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

Visitors rate this review
4.00 of 5, 3.00 votes

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Reviewed by: Jack ,  Cross Country Rider

Shop Summary:
I went on a recommendation from a friend. But exited with disappointment.

Customer Service:
The Short Guy, who looks like the owner, who speaks Filipino is rude. Will never return even all the bike shops vanished.



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Review Date
August 16, 2014

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Visitors rate this review
4.00 of 5, 3.00 votes

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Reviewed by: Tuan Nguyen ,  Weekend Warrior

Shop Summary:
Medium size bike shop with professional merchandises with nice collections of road bikes for racing and casual riding in town.

Customer Service:
top-notched services: well done jobs, reasonable pricing, experienced people, friendly attitude.

Other Comments:
I recently have 2 of my bikes serviced by this shop and I was very pleased with their well done jobs.



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Review Date
May 9, 2014

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
4.00 of 5, 3.00 votes

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Reviewed by: DonJon ,  Weekend Warrior

Shop Summary:
Looked like a nice bike shop that has lots of road bikes, mountain bikes, kid's bikes, etc. Looked like a shop I could have visited more often until I met one of the sales guy on the floor.

Customer Service:
I bought my wife a used triathlon bike and brought it in to d'ornellas to ask how I can transform it into a regular road bike or hybrid bike with a straight handle bar. I approached a tall man wearing glasses and asked him what parts I needed to transform my wife's bike into a road or hybrid. His answer? Don't bother!!! Your bike is not worth anything!!!! Thanks A**hole! if a customer asks you a simple question, you don't tell them their bike isn't worth anything! I'm never going back to this shop again and I don't recommend that you visit this shop either!!!

Other Comments:
If you need a bike shop around scarborough area, check out skiis and biikes at don mills or cyclesolutions at kingston road. Much better customer service and have very helpful staff unlike that arrogant A**hole at dornellas.



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Review Date
September 22, 2013

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: Shawn ,  Cross Country Rider

Shop Summary:
The shop is looks like a flea market. Stuff is everywhere with no logical organization. If you aren't prepared to buy that day, forget it. They want your money and don't care about anything else. Probably the worst shop I have ever been in.

Customer Service:
As mentioned they'll kiss your butt if you look like you have cash, but don't be fooled. These guys do not care about the customer, they care about getting your money today. Once you have a problem with a bike and/or product their true colours come out. I would never buy a product from this shop.

Other Comments:
The owner is probably one of the rudest individuals I have some across in a bike shop or any anywhere else. He has the attitude of a prima donna and has a huge ego because he raced in Canada years ago, where from what I have heard, everyone who raced with him disliked him.



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Reviews 1 - 5 (20 Reviews Total) View All | Next 5