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hibike


Average Rating:    (4 of 5)

No. of Reviews: 12

Großer Shop mit riesen Auswahl an Edelparts, Bikes, Zubehör und Klamotten. Sehr günstige Preise und viele Testbikes.
Latitude
50.17451384112773
Longitude
8.524929285049438
City/County
Kronberg im Taunus
State/Territory/Province
Hessen
Zip/Postal Code
61476
Country
DE
Phone
0617392390
Shop Hours
Mo-Fr 10:00 - 20:00; Sa: 10:00 - 16:00
Web Address
Bike Shop Sells
Ellsworth,Intense,Kona,Rocky Mountain,Santa Cruz,Specialized,Cervelo,Litespeed,other,Spank, Morewood, Nicolai, Atomlab, Storck
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Reviews 1 - 5 (12 Reviews Total) View All | Next 5

Review Date
May 8, 2017

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: Diego San Jorge ,  Weekend Warrior

Shop Summary:
I purchased a buch of things from Hibike, including an ebike, the Lapierre Overvolt. They ship it all in different packages, the accessories and the front wheel of the bike arrived after 3 weeks in Hong Kong, but the rest of the bike, together with the battery never arrived. After more than 5 weeks, the package was returned to Hibike, since they have sent all in different packages, I had to ship them the battery key for them to check the that the bike was in good conditions after the world tour it did. Finally they concluded that the bike was good to be shipped again. At this time I was on holidays, but in contact with them daily, I told them to re ship the bike ASAP, so I could have it at home when I returned (beginning of May), this seem to have come to deaf ears, since I'm back for more than a week and they have incredibly!!! just ship the battery without the bike. Their answer to this was that they will wait for the battery to arrive first and then they will send the rest of the bike, UNBELIEVABLE!!!
If you want your bike delivered after more than two months, go and buy it with Hibike, if you're in a hurry look somewhere else...



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Review Date
August 19, 2016

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Kaat ,  Racer

Shop Summary:
I love Hibike. They must have a warehouse the size of a small African country, because if you're looking for something, they've got it. Their prices are quite competitive, and they usually have some kind of sale going.

Customer Service:
Not only do they respond to queries with the speed of light, most of the time they proactively communicate when they anticipate any delays.



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Review Date
August 2, 2016

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: Oded ,  Cross Country Rider

Shop Summary:
Excellent service. I was looking for a spare part for my Lapierre bike and couldn't find. The shop contacted Lapierre, verified the correct part needed, and placed it in their online shop.

Customer Service:
Excellent



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Review Date
July 21, 2016

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 0 of 5

I visit this shop:
Been there once

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Reviewed by: Valentin ,  Weekend Warrior

Customer Service:
Great site for online shopping, great prices and above all great customer service/communication ..



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Review Date
July 14, 2016

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: ctguru ,  Cross Country Rider

Shop Summary:
only made online purchases from Australia

Customer Service:
excellent customer serviced communication
pleasure to deal with

Other Comments:
great prices



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Reviews 1 - 5 (12 Reviews Total) View All | Next 5