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26bikes.com


Average Rating:    (4.25 of 5)

No. of Reviews: 12

26bikes.com is the international version of biggest Polish online shop rowerowy.com, which was founded in 2003. We offer bikes and components for Dirt/Street, BMX, Enduro, All Mountain, Downhill and more. Our mission is to meet customer expectations and provide friendly and professional service. From 2013 we offer free shipping to some European Union countries.
Latitude
50.886483695021425
Longitude
15.720625519752502
City/County
Jelenia Góra
State/Territory/Province
Województwo dolnoslaskie
Zip/Postal Code
58-500
Country
PL
Phone
+48 756106027
Shop Hours
24h
Web Address
Bike Shop Sells
other,NS Bikes, Dartmoor, Octane One, Evoc, Dakine, Five Ten (5.10), Rock Shox, Sram, Shimano
Information Added By
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Reviews 1 - 5 (12 Reviews Total) View All | Next 5

Review Date
May 31, 2017

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
2.00 of 5, 1.00 votes

Rate this review?

Reviewed by: marzip ,  Weekend Warrior

Shop Summary:
I recieved a brand new rim with a split at the rim joint. It cannot be used. The risk of a crash is far to great. Sending it back costs almost as much as the rim itself. (Netherlands -> Poland)
Their rules: I have to pay the return shipment.

Photos:
https://89hsst0.tumblr.com/archive

Customer Service:
I have asked if I could send it back with total refund including all shipping costs.
Until now: no positive response.

Other Comments:
Very, very annoying...



Comments
marzip (05/31/2017)
My apologies. The problem is nonexistent. A little split is due to the manufacturing technique of this rim. I have requested a removal of my review.
Thumbs up for 26Bikes.

Regards,
Marzip
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Review Date
May 16, 2017

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: helge engler ,  Weekend Warrior

Shop Summary:
A2Z-adapter:
high quality, works on few frames perfect!
now i got 3 of them, next time i buy more, for sure!

thanks to the manufacturer, an to the trader!

seeyoulater!

h.engler

Customer Service:
perfect!

Other Comments:
recommendation!



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Review Date
March 7, 2017

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Visitors rate this review
1.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Jason ,  Cross Country Rider

Shop Summary:
I only used for the first time recently. Not aware of this excellent shop before possibly as I am based in UK. Site description was perfect did not need to make further enquiries to determine which version of product to order.

Customer Service:
When I tried to order I had technical difficulties I emailed the site my problem and received a very quick and detailed response. I tried the first suggestion and it worked perfectly and my order was accepted and processed.

Other Comments:
The order was received within the timescales promised, quicker than I expected considering the distance. When it arrived it was has the site described, well packaged and protected. I having nothing negative to say a truly wonderful experience.



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Review Date
January 18, 2017

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Edvin Kasimati ,  Cross Country Rider

Shop Summary:
The Shop service is excellent. And the prices.
Fast and answering directly to the customer.
The only thing that keeps me from using the shop again is that they do not provide the complete bikes with the EUR 1 Certificate.
This Certificate is a must for EU countries goods.



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Review Date
October 9, 2016

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

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Reviewed by: Martin ,  Weekend Warrior

Shop Summary:
Don't buy from here if you can't wait 3+ weeks for a faulty item swap (item is in stock).

Please read on.

I recently had a shoe delivered (5 Five Ten), which had horrible glue problem.

Send in required documentation, and had to email again if they recieved it, and yes they did. It's now been 3 weeks since I send it and still nothing. I have followed up on the case, and still nothing!



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Reviews 1 - 5 (12 Reviews Total) View All | Next 5