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Speedgoat Bicycles


Average Rating:    (4.3 of 5)

No. of Reviews: 27

Internet Sales and Bike Shop

This is a new location in Wood Dale, IL. (not to be confused with the old store in PA under the old management).

Speedgoat.com is also under new management as of July 2011
Latitude
42.073093
Longitude
-88.278902
Address
1595 High Point Drive
City/County
Elgin
State/Territory/Province
IL
Zip/Postal Code
60123
Country
USA
Phone
(888)545-GOAT
Shop Hours
9:30am-6pm CST, closed Sat and Sun
Web Address
Bike Shop Sells
Santa Cruz, Niner, Focus, Salsa, Surly, Gunnar, Look, Parlee, others
Information Added By
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Reviews 1 - 5 (27 Reviews Total) View All | Next 5

Review Date
August 8, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: Bruce ,  Cross Country Rider

Shop Summary:
Bought my Santa Cruz Tallboy from them a year ago- no problems whatsoever!
Looking to buy another bike from them- disappointed to see site is down!
Will hold-off on my purchase until I know for sure if they can help me or not!
Would not hesitate to buy again as they had great prices and service!

If anybody knows their status please post!



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Review Date
April 16, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: Adam ,  Racer

Shop Summary:
I bought a Niner Jet9 RDO from Michael at Speedgoat. Michael went above and beyond to take care of me. The bike came as promised and was perfect. Since then I have ordered 4 more bike parts and the price was better than anywhere else and it all arrived as expected. I can't find their site online at the moment so not sure if they went under or what, but my experience with them was nothing but possitive.



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Review Date
March 27, 2013

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

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Reviewed by: Douglas ,  Downhiller

Shop Summary:
I ordered a Santa Cruz, they charged me and never shipped it. Now the site is down and no one is answering the phones or emails. Buyer beware!

Customer Service:
Awful awful awful

Other Comments:
I guess they went out of business...



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Review Date
March 13, 2013

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

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Reviewed by: D0rk ,  Cross Country Rider

Shop Summary:
Ordered a clearance cyclocross frameset from them. Processing and shipping was very fast. Product arrived as expected and for the most part was well packaged.

Customer Service:
The frameset was missing the seatcollar/rear cable hanger and some bolts. Contacted CS via their website and was responded to within 24 hours saying that the manufacturer didn't provide enough collars for their framesets and they're attempting to source one within the week to send to me. Over 2 weeks later, no update and no response. I directly respond to the e-mail of the person who responded to me (Michael C, "Sales Manager"), politely asking for an update as that was the only part I needed for the bike and I felt it was silly for me to need to go buy one elsewhere when I should be expecting one.

A week following that message, I had not gotten a response. So I sent another message through their website, which netted me <24 hour response the first time. It's been multiple business days since that with no response. Facebook comments on their page show i'm not the only one unable to get a response from them by e-mail or phone.



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Review Date
November 5, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: cecald ,  Weekend Warrior

Shop Summary:
I'm in a rather unique situation - American citizen, but posted overseas. After moving to Nepal, I thought I wanted to upgrade to a full-suspension 29er, and settled on the Tallboy LTc. I sent multiple emails to different vendors asking for quotes on the same packages, and Michael @ Speedgoat blew away the competition with both pricing and the absolutely stunning customer service! He responded to emails promptly, and was extremely detail oriented. By the time I had made up my mind w/ the specific build, Michael walked me through every step of the way - oh and this was all over email and Skype.

Well, my initial order was back in July, and he had the frame built up, packed into a Thule box, and shipped to my parents house by early August! I just received the box last week (State Dept takes a while sometimes) - and WOW. Amazing. The bike was clearly assembled, then disassembled carefully and packed so that it only required me throwing on the wheels, and then bolting the handebars into the stem. To say I'm impressed would be a tremendous understatement.

Customer Service:
These guys are lightyears ahead of their competition. Michael @ Speedgoat was incredible in his responsiveness, and attention to detail. This shop has EARNED my business. I used to live in Richmond, VA - and tried hard to give my business to the LBS's. I've spent thousands of dollars at the local shops (one in particular) - and never got the responsiveness that Michael directed towards me.

Oh - and when I had questions about parts, fitting, etc - Michael sounded like he knew his parts. In other words, he didn't give me the basic sales pitch on items, he was just honest and open in his communication - and it showed (in a great way).

Other Comments:
Just a summary note: I was a bit wary of ordering a bike online from a builder in a different state, especially one that I hadn't visited or used before. If you are in a similar situation - email or call these guys up - they are awesome. I will be ordering from them for my wife's next bike upgrade!



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Reviews 1 - 5 (27 Reviews Total) View All | Next 5