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The Bicycle Shop - Alaska


Average Rating:    (3 of 5)

No. of Reviews: 5

Beginning in 1964, The Bicycle Shop started as Alaska's exclusive dealer for Schwinn Bicyles. Since that day The Bicycle Shop on Northern Lights has become Anchorage's #1 pick for light-weight race machines to comfort cruisers and everything in between.

Come in and see how the professionals at the Bicycle Shop can fit you to the bike of your dreams!
Latitude
61.195520450029
Longitude
-149.90254640579224
City/County
Anchorage
State/Territory/Province
AK
Zip/Postal Code
99503
Country
US
Phone
(907) 272-5219
Web Address
Bike Shop Sells
Cannondale,Rocky Mountain,Specialized,other
Information Added By
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Reviews 1 - 5 (5 Reviews Total)

Review Date
July 21, 2008

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a year

Visitors rate this review
1.00 of 5, 5.00 votes

Rate this review?

Reviewed by: rmcalear ,  Weekend Warrior

Shop Summary:
Good selection of bikes. The sales rep knew his stuff, and they were well stocked with what I was looking for.

Customer Service:
I just went in for a basic tune up on a bike I got 2nd hand from my cousin. I know it needed a lot of work, but I believe in recycling, and I had hoped of making it good as new. I dropped it off Tuesday, and they said I could pick it up Friday. I came back Monday, and they barely touched it. The old chain my cousin left on was still there! I got 1/2 way down the block when I noticed the grinding sound was still there. I took it back disappointed in the service, and he got it back to me that afternoon slightly improved. I went to work, and later noticed the same grinding problem as before. When I got a chance I went back for the last time, and for the 3rd time, they didn't want to fix my bike. They didn't even bother to offer any solutions, or up sell another bike, or anything. It's like they didn't want my business, money, or for me to ride on a perfectly running bike.

Other Comments:
They were rude, short with me for no reason, and didn't do much to fix the bike. The grinding I'm told may be the bearings in the hub, and they just don't want to work on a European made bike for not a lot of money when they have dozens of 500-6000 bikes to work on owned by white people. It stinks of racism for all I know. I never want to go there again or see their faces as long as I live.



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Review Date
July 24, 2007

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Visitors rate this review
1.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Will_F ,  Cross Country Rider

Shop Summary:
The mechanics know their business. The sales dept doesn't know how to sell bikes.

Customer Service:
Excellent in the repair shop. Pretty crappy (my experience anyway) in the sales dept.

Other Comments:
I was pretty disappointed when looking for a new bike- The sales guy told me not to take it over any curbs and not to leave the parking lot. Considering I'm a 41 year old engineer and the bike was a full suspension Rocky Mountain Slayer, you'd think they'd be a little more willing to let me get to know the bike. Every other bike shop in town lets you ride their bikes, and that's why I bought somewhere else.



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Review Date
April 25, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Visitors rate this review
2.00 of 5, 2.00 votes

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Reviewed by: halejosh ,  Cross Country Rider

Shop Summary:
They have a good selection of Bicycles and a helpful staff. However the owner is an absolute moron. Whenever he has helped me he has been rude and arrogant. I bought a bike there which was stoelen a few years later. I called them to ask for the bikes serial number because I had lost the paper work. I talked to the owner and explained the situation, to which he replied were to busy, bye. That was it he hung up on me and refused to find the serial number even after admitting they had it on file in the back. I was, and still am astounded by the terrible customer service.

Customer Service:
The worst Ive ever had.

Other Comments:
Do the bicycle community a favor and dont shope here.



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Review Date
March 21, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: austin otto ,  Downhiller

Shop Summary:
the guys in there are all great and know what they are talking about. you can find just about anything from dh machines to roadbikes cruisers and bmx bikes.

Customer Service:
i have had a lot of things that needed fixing recently and every time i drop off my bike to get work done, i am confident it'll be taken care of when they say it will be done.



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Review Date
March 18, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: aka bubba ,  Cross Country Rider

Shop Summary:
Very easy to walk around with an excellent selection of entry level and high end MTB's as well as a superb selection on Road bikes and cruisers.

Customer Service:
The shop has a crew of very well trained and knowledgeable employees. By far some of the best mechanics in the state! I live 2 miles from another shop in town but I opt to drive the 8 mile round trip simply because of the customer service, selection and atmosphere.



Comments
aka bubba (10/07/2007)
Things have changed, and now I frequent both stores on regular bases. They both have great customer service and attention to detail. Kudos...............
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Reviews 1 - 5 (5 Reviews Total)