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Airpark Bicycle


Average Rating:    (2.75 of 5)

No. of Reviews: 4

From low end to high end they have it all. Great service and frindley staff ask for Brian or David GREAT guys.
Latitude
33.642348
Longitude
-111.899571
Address
8388 East Hartford Drive #100
City/County
Scottsdale
State/Territory/Province
AZ
Zip/Postal Code
85260
Country
US
Phone
(480) 596-6633
Shop Hours
10-7 M-F 10-6 sat.
Bike Shop Sells
Ellsworth, Haro, Intense, Iron Horse, Mongoose, Norco, Litespeed
Information Added By
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Reviews 1 - 4 (4 Reviews Total)

Review Date
August 19, 2017

Overall Rating
 5 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Ray ,  Weekend Warrior

Shop Summary:
Very fun atmosphere. Knowledgeable staff. They have it all
I've been to several shops and their prices are very good.
Steve the owner is a fun guy to do business with and has created
A niche for state of the art flashy bikes.

Customer Service:
They are very busy so don't be upset if they don't always call back.
Don't be in a hurry if you go in and need to speak to Steve.
He is a very busy guy and has a lot going on all the time.
His staff is a lot of help but Steve is a bicycle guru.Hes a cheerful guy
And loves what he's doing. He focuses on one client at a time. Definitely the most
Knowledgeable bike guy I've met.

Other Comments:
Definitely worth working with for price, quality, and a
Friendly atmosphere. It might take a little while if you only
Need to talk to Steve.



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Review Date
April 13, 2012

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a week

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Reviewed by: BrokenHubAZ ,  Weekend Warrior

Shop Summary:
The atmosphere is really cool. It's definitely unique compared to other bike shops I have been to.

Customer Service:
The worse customer service I have ever seen. Went into the shop a week after a part was suppose to have been ordered. They never followed up and didn't get my part for 4 weeks. They return calls about 10% of the time. It feels like they are more interested in what's in front of them. I think they move so much product, customer service has suffered because of it. The guys who work there are really nice and know a lot about bikes.

Other Comments:
The worse customer service I have seen but the prices are unbeatable. If you can handle bad customer service and great prices, this place is for you.



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Review Date
March 11, 2012

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a week

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Reviewed by: Desert Warrior ,  Weekend Warrior

Shop Summary:
Shop is very nice looking. Definately the Scottsdale look inside for a Bike Shop.

Customer Service:
After you get past the nice look inside the customer service is horrible, perhaps the worst I have ever experienced in a bike shop. I bought from this shop because they offered a great price on a bike but they didn't offer any setup on the bike at all. I had issues with my bike within the first month which didn't bother me but the fact that they didn't offer any suppor or seem to care showed poor service, I had to work with the component company on each issue. Once they had my money for the purchase it appeared they could have cared less to offer any support. Will never buy from here again and would not recommend buying from here if customer service is a priority. If all you want is a great price then this might be the place for you.



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Review Date
April 21, 2008

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 3.00 votes

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Reviewed by: shepco ,  Cross Country Rider

Shop Summary:
I had a poor experience with an Ellsworth build. They blew off ordering a part several times that they kept saying they would have quickly. No help with suspension setup nor was I given any instructions from the manufacturers of the components. What's up with the Fetish thing? They did give me an aluminum seat post after the carbon broke first ride.



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Reviews 1 - 4 (4 Reviews Total)