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Bikes Direct

Average Rating:    (1 of 5)

No. of Reviews: 1

Full service bike shop.
Free Tune Ups for Life w/bike purchase.
100`s of bikes in stock
Special orders no problem.
Zip/Postal Code
Shop Hours
10-7 Mon-Thurs., 10-6 Fri-Sat, 11-4 Sun
Web Address
Bike Shop Sells
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Review Date
January 25, 2013

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
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I visit this shop:
Been there once

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Reviewed by: Brad Orsburn ,  Racer

Shop Summary:
I ordered a Garmin 500 Neutral bundle from them online. After waiting a day and not receiving a confirmation email I called them. I spoke with Randy Pitaluga and he emailed me back saying:

"Hi Brad Yes we do have the Garmin Edge 500 Neutral Bundle in stock. I will send tracking info later today."
Thanks Randy

When I received the unit is was Red not neutral. I did not open the packaging. I emailed him twice asking for a prepaid return shipping label and he responded with the following:

I don`t think the bundle comes in neutral color. At least not from my supplier?

He did not issue a return shipping label, and did not address my request for return.

After a few days I finally paid the return shipping cost myself. I included copies of our email and a letter requesting a full refund including my return shipping cost.

I never received a reply. My original purchase price was refunded but not the return shipping.

I will never do business with Randy Pitaluga again. He does not know what the truth is nor the meaning of good customer service.

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Reviews 1 - 1 (1 Reviews Total)