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Cactus Bikes


Average Rating:    (3.43 of 5)

No. of Reviews: 14

Arizona's local bike shop. Ask about our wide selection of mountain bikes, road bikes and cruisers! Check out our Rental program as well. Stop in and see us at one of our two convenient locations!
Latitude
33.348257
Longitude
-111.9818
Address
4747 E. Elliot Road Suite 30
City/County
Phoenix
State/Territory/Province
AZ
Zip/Postal Code
852044
Country
US
Directions
Behind Niro’s Giro’s, next door to Mail & More
Phone
480-785-7433
Shop Hours
Mon-Sat: 9am-7pm; Sun: 10am-5pm
Web Address
Bike Shop Sells
Kona, Jamis, Haro, and Intense
Information Added By
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Reviews 1 - 5 (14 Reviews Total) View All | Next 5

Review Date
July 16, 2014

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

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Reviewed by: Rafael ,  Weekend Warrior

Shop Summary:
I have never walked into the actual store. I contacted the shop about a mountain bike rental over the phone and through email.

Customer Service:
Originally, the service was good. I got a prompt response through e-mail and it seemed that everything was set up for them to deliver the bike to my hotel. The day of the delivery nobody showed up with the bike. I tried getting a hold of them and could not get an answer. I sent them an email canceling my reservation and notifying them of what had happened and I am still waiting for their response.

Other Comments:
I cannot recommend this bike shop as they left me waiting for a promised service.



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Review Date
February 16, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: malva ,  Weekend Warrior

Shop Summary:
Very nicely presented shop with ample selection on bikes/parts as well as accessories.

Customer Service:
Very helpful staff, eager to offer their help in regards to merchandise selection and also tips on trail/riding technique.



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Review Date
February 15, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: AZDesertRat ,  Weekend Warrior

Shop Summary:
I actually visit this shop more than once per week, but I didn't have that option in the dropdown list.

Anyway, you can't go wrong with this shop. They have what is probably the most knowledgeable staff in town. I have yet to ever go there with a problem or a question that these guys couldn't help me with. All the guys there are riders themselves (and very good ones at that), and are really involved in promoting all aspects of the sport. They also have rentals, and are like a mile away from a trailhead at South Mountain so, if you're here visiting and you're looking to ride, Cactus is your best bet, no question about it. Just a great all around shop no matter what your needs may be.

Customer Service:
Customer service is great. I've never had any sort of customer service issue with this shop and I've been going there for a few years now. From the first time I visited I was treated like I was one of the Cactus Crew, and the service has always been outstanding.



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Review Date
February 15, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: phxartboy ,  Weekend Warrior

Customer Service:
Best bike shop in the Valley of the Sun. Great group of riders/employees that have always gone above and beyond every time I've been in the shop.

Other Comments:
Fish is the best wrench in town.



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Review Date
September 12, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: cesslinger ,  Downhiller

Shop Summary:
Excellent mechanics on hand. Competitive pricing if you know exactly what you want regarding parts and especially labor. Nice people that are willing to point you in the direction needed for your style of riding.

Customer Service:
Very good, for every part that I have broken an affordable, DURABLE, replacement has been offered. The shop services an area of Phoenix that is saturated with trails, so if you are the last ticket in the repair stand it is only luck of the draw.

Other Comments:
Prices may be cheaper online, but when labor and repairing the initial install attempt is considered, you will probably break even and have less of a headache if you visit Cactus to purchase parts that need to be installed. If the price difference is too insane for the shop to match, at least ask about all the parts that are needed before going to have them installed. It is common sense and our duty as INFORMED shoppers.



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Reviews 1 - 5 (14 Reviews Total) View All | Next 5