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DNA Cycles, Mesa


Average Rating:    (2.67 of 5)

No. of Reviews: 12

DNA Cycles is a "Premier" Specialized and S-Works dealer, carrying the complete line of Specialized bikes and accessories. We also carry Haro and other bikes. Our staff is deeply educated. We have multiple mechanics who are certified by accredited bicycle mechanic schools. Every employee is sent to Specialized's factory school "SBCU" and are required to pass updated tests throughout the year.

Located on the NE corner of Power RD. and McKellips

Email Us @: mesa@dnacycles.com

Address
2031 N. Power Rd. Suite 101
City/County
Mesa
State/Territory/Province
AZ
Zip/Postal Code
85215
Country
USA
Directions
Phone
480-924-BIKE
Shop Hours
Tues - Fri: 10-7 Sat: 10-5 Sun: 11-4 Mon: closed
Web Address
Bike Shop Sells
Specialized, Yeti, Intense and Colnago
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Reviews 1 - 5 (12 Reviews Total) View All | Next 5

Review Date
January 25, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Love to Bike ,  Cross Country Rider

Shop Summary:
DNA Cycles has high quality bikes and gear as well as very genuinely nice and courteous employees. The owners are also very good people and ride with the locals multiple times every week. Unfortunatly--some of the reviewers here are angry people who just enjoy giving bad reviews to good shops. It's too bad that more of the good, loyal customers don't take time o write reviews!

Customer Service:
The customer service is outstanding at all of the DNA shops. I frequent all three and you won't find more caring and helpful people anywhere.

Other Comments:
My advice is to go into any of the DNA shops yourself. Ask a reasonable question, or inquire about a bike that they actually sell and you will find that the people there are great!



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Review Date
September 29, 2011

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

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Reviewed by: B33R ,  Weekend Warrior

Shop Summary:
Store was clean and well stocked. Service was a little weak.

Customer Service:
Always feel uncomfortable every time I have been there. Bought a bike there and took it in for the free tune up I did notice that the rear hub was loose figured they would either let me know it was loose or just tighten it. When I got my bike back shifting was still not right and the hub was still loose. Not a peep from the tech about it being loose even thought they were working right next to it.



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Review Date
February 8, 2011

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a year

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: speed996 ,  Racer

Shop Summary:
This shop is on the way to the Red Mtn trails so I have stopped in a couple times to pick up misc stuff I forgot i.e. extra tube, GU etc. When I was in the market for a new bike I knew what I wanted. When I asked about it the sales people didn't seem interested in selling it to me because it wasn't a Specialized... and they didn't have it on the shelf. When they quoted me a price - the owner chimed in and gave me a price 500.00 over retail... what???

Customer Service:
I wouldn't go back into this shop for anything. It is a big box store, the customer service, if you can call it that, is lacking, the people are very cold.

When I went to the back the mechanics were all grumpy and unresponsive. I wouldn't want to give my bike up to anyone like this.

Other Comments:
It's a good thing they have a hoard of million dollar homes behind them at Las Sendas, where rich people actually like attitude otherwise they wouldn't get much business.



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Review Date
November 30, 2010

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a week

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: Jonpaul ,  Cross Country Rider

Shop Summary:
I purchased a Specialized Rockhopper from this shop a few months ago and found the staff to be pleasant but they seemed tense and rushed (they also sold me the wrong size spare tube for my bike 29" instead of 26"). When I had a couple of small problems and returned to the shop to have the bike adjusted, I did not feel welcome, and the place still seeemed tense and staff rushed.

Customer Service:
The last time I was there I was made to feel totally unwelcome by an older fellow that wore a name tag "Grandpa." It seemed to me that he was blocking the door so that I could not enter.

Other Comments:
I'm not really comfortable going to this shop, even though I have a unlimited one-year free tune up tht was included with the bike purchase. They have a good inventory of bikes goodies. I'm just not sure if I'll go back



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Review Date
September 28, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
3.00 of 5, 2.00 votes

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Reviewed by: Hillbilly ,  Cross Country Rider

Shop Summary:
Been at this shop just once and will never go back ever. First, Don I think he is the owner, is a social retart. I can't belive this guy is a business owner. I was asking questions about the bikes they had to offer there and then a few people with dna shirts walked in and he walked away to talk to them. 20 minutes later he came back over to me and asked how much money i was going to spend. After talking to other people in the valley that ride alot, almost all of the people say that is the same experience they have had with him. If i had the opportunity i would kick him in the nuts and spit on him. Do yourself a favor and go anywhere but this place.

Customer Service:
SUCKS! Don is a social MORON!!!

Other Comments:
If u don't believe me, go in there and see for yourself. Within in a minute of meeting him i bet you will also want to kick him in the nuts too.



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Reviews 1 - 5 (12 Reviews Total) View All | Next 5