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Global Bikes


Average Rating:    (3.27 of 5)

No. of Reviews: 11

Global Bikes has been in the Vally of the Sun for over 6 years. They have two shops; one in Gilbert on the N/E corner of Gilbert and Gaudalupe and a new bigger shop on the S/E corner of ARizona Ave. and Pecos in the Super Walmart shopping center. Mainly a Specialized dealer stocking their full line-up. The Chandler store is also a S-Works dealer. Know for their Free Life Time Service policy that is included with every bicycle they sell. Really just good bike shops that carry all the essentials. www.globalbikes.net
Latitude
33.365965
Longitude
-111.789837
Address
835 N. Gilbert Rd.
City/County
Gilbert
State/Territory/Province
AZ
Zip/Postal Code
85283
Country
USA
Phone
480-892-1315
Shop Hours
10-7 Mon-Sat 10-5 Sunday
Web Address
Bike Shop Sells
Specialized,other
Information Added By
Brandee Lepak
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Reviews 1 - 5 (11 Reviews Total) View All | Next 5

Review Date
July 29, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: HeatherQ. ,  Weekend Warrior

Shop Summary:
Very knowledgeable staff that are eager to help and answer any questions. They are fully stocked with anything and everything Specialized.

Customer Service:
The customer service is phenomenal. I've purchased two bikes from Global and am extremely happy with the purchase. The guys are always there to answer questions and recommend products that can improve my performance.



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Review Date
November 29, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: azcolorado ,  Weekend Warrior

Shop Summary:
Me and my son just recently bought a Specialized Hard Rock, for our first bikes. The salesman were very helpful and knowledgable. They had a lot of specialized bikes and well stocked,

Customer Service:
Had really good service, they helped me and my son out to get properly fitted, were completely new to this so we were going into this blind, they helped us out alot highly recommend this place,

Other Comments:
bonus is i get lifetime maintence on both bikes



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Review Date
July 16, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

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Reviewed by: bmerks ,  Weekend Warrior

Shop Summary:
Just got back from Global Bikes in Gilbert, and despite the reviews i had a great experience. I was looking for my first MTB, still waiting, and thought i'd try out what they had. I was looking at the Specialized Rockhopper or Hardrock. the place was stacked with bikes and they were trying to clear out the '11 models. Wasn't too busy.

Customer Service:
The customer service was excellent. I was given the chance to ride three different bikes and the salesman seemed genuinely interested in helping answer my questions and help me out. I felt totally at ease considering my total lack of knowledge. He was not pushy or in the model of upsale. I'd gladly recommend them to anyone.

Other Comments:
Not sure about their technical expertise. but hopefully i'll have a chance to find out. The salesman did however, know his bikes and models well.



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Review Date
September 11, 2009

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: dude5669 ,  Weekend Warrior

Shop Summary:
I purchased a Specialized FSR XC from their shop in 2007 and received what I felt was a very fair price (It has also turned out to be a great bike). I have also enjoyed their free life-time tune-ups, which I use every three or four months, saving quite a bit of money. Their customer service is below average, but their mechanics do a very good job and they have a very good selection of products.

Customer Service:
Other than when I purchased my bike, the sales staff seems annoyed or disinterested in me if it does not seem I am in there for another big purchase. Going into their shop is pretty awkward and uncomfortable experience and I echo the used-car feel of their sales staff mentioned by other reviewers. On the plus side, their mechanics have generally done an excellent job with minor repairs and tune-ups, in addition to explaining potential problems I may have if certain maintenance issues aren't attended too. As a result, I tend to work mostly with the just the mechanics and shop for bike products elsewhere (on-line or at Performance Bike, where prices are generally much lower).

Other Comments:
I wish they had better customer service, because they are located close to my home and have good products and mechanics. The poor customer service is a big downer though, and it is only because of the free tune-ups that I keep going back.



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Review Date
July 12, 2009

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

Visitors rate this review
2.00 of 5, 1.00 votes

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Reviewed by: ButtersRides ,  Cross Country Rider

Shop Summary:
Latest Parts and Bikes on display, Too Heavy in one Brand! "S". Very poor attitude towards the beginning cyclist. No wonder the average motorist is ignorant to cyclists, chasing new bee's away!.

Customer Service:
POOR POOR POOR. Sending something back myself to the manufacturer to save time is a cop out. I have been there more than once while traveling down to the valley to ride with friends, I have brought customers to their shop!. Staff could care less! They have an unfriendly elitist attitude. POOR POOR CUSTOMER SERVICE!

Other Comments:
Try and find a Ma and Pa shop if you are a beginner. If your broke down and no where else to go, then I guess your stuck! Global is truly a dinosaur waiting for extinction.



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Reviews 1 - 5 (11 Reviews Total) View All | Next 5