Home  >>Bike Shops >> United States >>Arizona >>

Landis Cyclery


Average Rating:    (2.88 of 5)

No. of Reviews: 16

Great local bike shop! Pro level service without pro level attitude. Lots of experience with triathletes. They have a few other locations around the Phoenix metro area, too.
Latitude
33.580459
Longitude
-111.926052
Address
10417 N Scottsdale Rd
City/County
Scottsdale
State/Territory/Province
AZ
Zip/Postal Code
85253
Country
USA
Phone
(480) 948-9280
Web Address
Bike Shop Sells
Gary Fisher,Specialized,Trek,Orbea,other
Information Added By
Rhet Harring
Rating Badge
   


Sort Reviews by:  Latest Review | Best Rating
Reviews 1 - 5 (16 Reviews Total) View All | Next 5

Review Date
November 1, 2012

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: Rossaz ,  Cross Country Rider

Shop Summary:

Customer Service:
Shopped here a few times and have had mixed service. Bought a Trek Superfly earlier this year. The salesperson was really helpful and he spent a bunch of time with me. They told me to bring it in when it was broken in. It took me about 6 months before I brought it in. Didnt ride much because of the summer heat and I felt like I got to the point where I should take it in.
A guy who was working on a bike by the front counter asked me what I needed without looking up. I told him why I was there and he asked when I bought my bike. I told him 6 months (should've lied) and he said, sorry, it's a 90 day tune up. Ok, so it shouldn't matter how much I spent on a bike. Everyone should receive the same level of service. That being said, I spent $3800 on a bike and would think that a free quick check up and adjustment wouldn't be a big deal.
Fortunately one of the other techs seemed to feel the same way I did. He came over and said he take care of it for me. He took the bike and spent some time making adjustments. Not much needed to be done. I try and take good care of it. I appreciated his help.
Unfortunately I had bad service more than once and won't be going back.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
April 3, 2012

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: ryanbac ,  Cross Country Rider

Shop Summary:
I bought a new mountain bike from them in Dec 2011. The buying experience was great, my salesperson was very knowledgeable and they had the bike built in a couple of hours.

My problem was the included 90 day tuneup. They didn't do any of the work that needed to be done and gave the bike back to me with my brakes rubbing, gears not shifting correctly, and wheels that needed to be trued.

After spending thousands of dollars on my bike and accessories I expected more. They only give one tuneup at Landis (less then many of their competitors) so I wish things would have been done correctly. I will be bringing my bike to another shop for service in the future.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
November 19, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
1.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Cycle Warrior ,  Cross Country Rider

Shop Summary:
Will NEVER buy from this shop again. I bought a $415 Trek supposedly brand new but quickly had problems with both the brakes and chain system. The tires also would lose air pretty quickly and I had to buy another set of tire tubes to go with it. Their products are defective and they don't stand by their own warranties. They refused to take the return. DO NOT BUY FROM THESE PEOPLE!!

Customer Service:
Worst I've ever dealt with. Refused to compromise and had an attitude. WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN!!

Other Comments:
DO NOT BUY PRODUCTS FROM THIS SHOP. Their products are defective and they don't stand by their own warranties.



Comments
bobejin420 (01/07/2011)
defective products? i bet riding over goatheads and mashing your gears had nothing to do with the issues you had? i've been to every Landis and they've gone beyond the call of duty to get me rolling.
Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
August 21, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: lcbob ,  Weekend Warrior

Shop Summary:
Clean,well stocked shop, interesting to brouse in.

Customer Service:
I have been to the phoenix shop a couple times,lately. The employees are friendly,helpful and concerned hat the used bike that I brought in was safe and adjusted. Very reasonable service charges.

Other Comments:
Worth the trip from Wickenburg!



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
February 16, 2009

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: livestrongcjm ,  Weekend Warrior

Shop Summary:
Over priced but great service and a great staff.

Customer Service:
Very good



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.
Reviews 1 - 5 (16 Reviews Total) View All | Next 5