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Landis Cyclery


Average Rating:    (4.4 of 5)

No. of Reviews: 5

All round good shop with friendly staff. Mainly road and MTB. Just about anything you could want that's bike related. Good service, maybe too good. They've got me hooked. I turn into a kid in a candy shop when I'm there. Watch out, they will turn you into a cycling junkie if your not already addicted.
Latitude
33.393435
Longitude
-111.892824
City/County
Tempe
State/Territory/Province
AZ
Zip/Postal Code
85282
Country
US
Phone
480-839-9383
Shop Hours
9-6
Web Address
Bike Shop Sells
Specialized,Trek,other,electra
Information Added By
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Reviews 1 - 5 (5 Reviews Total)

Review Date
June 22, 2017

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: AZRickD ,  Weekend Warrior

Shop Summary:
Good shop with a varied selection of Trek and Specialized.

This applies to their north Tempe and Indian School shops.

Customer Service:
Very good. Quick service. Friendly. They went the extra mile on a warrantee issue with a Specialized carbon fiber frame.



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Review Date
May 4, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: mcoplea ,  Cross Country Rider

Shop Summary:
Great shop that offers something for everyone except maybe the DH'ers. The staff is knows it stuff and will go the extra mile to answer questions.

Customer Service:
Outstanding! I have had wonderful dealings with the gang at the Rural and Warner store - Stacy, Keith, Pat, Bob, Dave, Gary, Kirk all take very good care of customers.



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Review Date
April 26, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: bobejin420 ,  Cross Country Rider

Shop Summary:
both tempe locations offer great service and have better pricing than most in the Valley.the Landis crew works hard to make my cycling experience an EXPIRENCE instead of an ordeal. thank you Kevin and Sam for going that extra step to keep me rolling.

Customer Service:
crew always gets me wut on need in a timely fashion at a competive price and always make me feel like my dollar is well spent with them.



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Review Date
March 1, 2009

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

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Reviewed by: coppersmith99 ,  Cross Country Rider

Shop Summary:
Shop was prompt with warranty claim with Fisher/Trek. Eight days after dropping off cracked frames Trek offers a decent store credit. Plenty of staff - although product knowledge might generally be more suited for the casual rider. Probably the largest shop with more bikes in stock. If you want to drool over a Cervelo, they have several. I wanted a 29'er, but for what Fisher charges, I can easily do a much nicer custom build, so I picked out 26" Wahoo to sell. Bike was still in the box, which would have been better for resale, but shop says Trek requires assembly. Even lamer when shop says 2-3 days to get done - they did finish inside two at least. So I pick up the bike, wheel it out to my truck and remove the front wheel. When placing in Saris trap that I have used without issue on all my bikes for nearly ten years, I notice that the fork legs are bent in almost 10 mm past standard spacing as I have to gently pry them apart to fit the trap. Get home to find several drips of oil down from the plug on the bottom of the fork leg. Bike goes inside with the fork still in the trap, and is stripped down to almost the bare frame for rebuilding with better components.

Grab my replacement front wheel and take the fork out of the trap, which has been gently leaning against the wall to keep upright and free of further leaks. First time ever - in order to get the fork legs around the front hub, I have to squeeze the wheel between my legs to use both hands to grab each of the fork legs and gently spread them apart. Parts are never an exact fit, so I am not that concerned - except maybe that the fork has a slow leak now as well. Tightening the plug slowed the drip to a weep, and I decided just to stop by the shop on my first ride to make them aware of the issue in case it was a problem or worsened over time. Shop says the fork fit perfectly when it was built. I am sure he remembers it that way, but the axle hub on the front oem wheel, which has only been installed once on one bike, has a ton of paint on it gouged off the inside of the fork legs.

Customer Service:
I try to calm them down and explain that it's no big deal - just wanted to make them aware of it, and could they fix the leak? Shop gets stupid and tells me that I must have bent the fork legs, and it has no idea what I did to the bike when swapping components. Are you kidding me? Perhaps when I took off the Tektro front brakes and replaced them with Avid Single Digit Mags I bent the fork legs with the Allen wrench? Ridiculous! Shop then says it has no idea what replacement front wheel I used - it is the front wheel from my old GF Tassajara that was just replaced under warranty. I have to laugh as I tell him again that the only reason I even came in was that I was concerned that if I waited and it did develop into a problem in a few weeks or months, I would have to listen to some b.s. about it was fine when it left the shop and it was my fault. What a surprise.

Shop did not fix the leak, returning it from a seep to a drip. Argh! Upon close inspection at home, the fork had been leaking for some time as the drain plug had a ton of corrosion on it. Rust built up under the plug preventing a tight seal - common issue that any decent mechanic should immediately recognize.

Other Comments:
I cleaned the rust off the plug and the fork leg and, viola! 24 hours later and still no leak.

Wonder why the LBS is dying? 1. Higher prices (GF lists higher retail prices than what dealers claim they are allowed to sell for). Most shops list the lower retail price, while many bikes at this LBS are tagged with the higher retail price (shop did sell the bike at the lower price). No closeouts or sales at this shop - full retail only. 2. Lack of product knowledge - quick to tell you about new G2 geometry and proprietary forks with custom offsets. When you ask what the offset actually is, they have no idea (turns out on 29'ers it is 51 mm - Fox's standard offset on 29'er fork is 44mm, with Rock Shox at 46mm). GF uses a 46mm Rock Shox fork on the Mamba - one has to wonder if 5 mm is substance or marketing for duping consumers? 3. Falling down on customer service - telling a customer who rebuilds Porsche engines and assembles custom bikes that he messed up a $50 fork by swapping out the front wheel is akin to committing seppuku.



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Review Date
December 28, 2008

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

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Reviewed by: idno ,  Weekend Warrior

Shop Summary:
Landis is an all round good store. I have bought three road bikes over the years and have been happy with them and the service.

Customer Service:
The customer service is usually really good. (One incident where the service sucked and I complained to the manager and the service went from poor to excellent. funny how that works)



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Reviews 1 - 5 (5 Reviews Total)