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Round Trip Bike Shop


Average Rating:    (5 of 5)

No. of Reviews: 4

The only bike shop in Casa Grande. Very friendly staff. They also offer custom fit and body scan to ensure a proper fit on your new bike.
Latitude
32.879665
Longitude
-111.738174
Address
1148 E. Florence Blvd, Suite 4
City/County
Casa Grande
State/Territory/Province
AZ
Zip/Postal Code
85222
Country
USA
Phone
520-836-0799
Shop Hours
Monday thru Saturday 9-6
Web Address
Bike Shop Sells
Giant,other
Information Added By
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Reviews 1 - 4 (4 Reviews Total)

Review Date
November 6, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: Michael Cornwall ,  Weekend Warrior

Shop Summary:
In November, 2013, I brought my Schwinn Meridian tricycle to your service department for repairs. The trike is three years old and has been ridden nearly every day for anywhere from two to ten miles a day. Recently, the rear end began making loud grinding and clicking noises. I ordered replacement parts directly from Pacific Cycle, the parent company for Schwinn. Even though I work on my tricycle regularly, I felt that a full axle and bearing replacement should be done by professionals.
After making an appointment for repairs, I was told the job would take two days. I delivered the trike to the service department on Monday, November 4th and received a call the next day that it was ready. The bill for the work was very reasonable and exactly in line with the initial quote. In addition, the front brake was adjusted to eliminate a bothersome squeak at no additional charge. Per my request, the service tech saved the old parts and showed them to me with an explanation of what had failed. That same night, I and my Jack Russell terrier took the trike out for a long test ride. The best way I can describe the experience was smooth, quiet-no bangs, clanks or squeaks-and trouble free. This morning, I took another long ride with the same pleasing result.
In this age, when everyone complains about high prices, poor customer service and disappointing experiences with businesses, it is such a pleasure to find a people like you. You listened to my concerns, told me what you were going to do to help and then went ahead and did what you said you would do-on time, on budget and with very satisfactory-no better than satisfactory-outstanding results. It was like having a new tricycle again.
Many thanks to Matt and Trent and much praise for the Roundtrip Bicycle Shop. I see why you have been around for over 30 years. You will certainly have my business in the future and I will recommend you highly to everyone I know.

Sincerely,

Michael A Cornwall, Casa Grande, AZ

Customer Service:
See comments above

Other Comments:
See Comments above



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Review Date
May 5, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: BOB LABA ,  Cross Country Rider

Shop Summary:
First they let me test two bikes and explained all the different details of the bike. After picking the one that suited me best they delivered it to my home. This is the type of personalized service that is hard to find anywhere. I HIGHLY would recommend this place to purchase your next bike

Customer Service:
If the rest of the country would give service like they do then this country would be back up rolling like the good old days

Other Comments:
Just very nice people to deal with



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Review Date
August 25, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Daveniz ,  Weekend Warrior

Shop Summary:
A growing LBS that listens to riders.

Customer Service:
The ownership has really breathed new life into this LBS. Matt (owner) organized weekly rides and takes time to get to know the local riders. Its great to be able to buy higher end merchandise for a local supplier.



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Review Date
August 22, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: cgcharlie ,  Cross Country Rider

Shop Summary:
The Shop has a new owner as of Fall 2008 and he has given life to the growing Mountain Biking scene in Casa Grande. Friendly, outgoing, and truely into cycling. Now carrying higher end and more MTB's in general. These guys will talk to you and set you up at a price most can afford. Ask questions they're always willing to help out. Really a breath of fresh air for local cyclist

Customer Service:
Great customer service. Willing to help anyone regaurdless of riding level and what you want.

Other Comments:
Stop in and chat with Matt or Rick. Great knowledge of local trails and events!



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Reviews 1 - 4 (4 Reviews Total)