Review Date
November 12, 2009

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a week

Reviewed by: Velostar ,  Weekend Warrior

Shop Summary:
Not a very good selection of stuff and they don't really seem to know what they are talking about. I don't think they care if you're on the right bike, they rather sell you what is in stock then order the right size.

Customer Service:
Not good. You can stand at their counter for a while without being helped. They don't seem very well organized.

Other Comments:
I wish there were more shops in this area, because these guys need to be challenged to do a better job.

Review Date
November 7, 2009

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a week

Reviewed by: samwalton ,  Cross Country Rider

Shop Summary:
bad bad bad! Guy with the dreds doesn't know anything about bikes but that doesn't stop him from giving out bad advice. Limited selection and it takes them about a month to order stuff. Wrench with tattoos knows his stuff.

Customer Service:
never greeted when I come to the shop. Bad attitudes all around. Saw a salesperson take a personal call on his cell while helping a customer. I feel sorry for the owner who isn't there on a day to day basis, he doesn't know how poorly the shop is being run. There is always an employee sitting on the couch watching tv.

Other Comments:
order online and learn to do repairs yourself. If you can't do that try Ozark bike shop in Rogers. He's only open a few days a week but he knows his stuff.

Review Date
February 3, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: tlw49 ,  Cross Country Rider

Shop Summary:
Phat Tire : a localrun shop located adjacent to the square in downtown Bentonville. The singletrack system called Slaughter Pen starts within a 1/4 mile. The local bike and run organization,(FAST), promotes outdoor fitness, urban trail systems, and citizen ownership.

Customer Service:
Chris Brosh, owner, local

Review Date
April 12, 2008

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

Reviewed by: gman0502 ,  Cross Country Rider

Shop Summary:
Great shop! I was in town for the week with work. I emailed the shop about renting a bike. The owner even opened on a Monday (Closed on Mondays)so I could pick up the bike. He gave me directions to Slaughter Pen bike park. Thanks Phat Tire!

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