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Passion Trail Bikes
Our name says it – we are passionate about bikes and riding. Someone reported on MTBR.COM that “if it's in Passion, it's high quality and you won't waste your money. But, I'm sure that if you do want to waste your money he can help you with that too.” That sums us up pretty well.
Shop Summary: Great shop, great service, knowledgeable, friendly staff. Good selection of bikes, tools, parts, and accessories. Love their dogs too.
Customer Service: Excellent customer service. Charles and Berry spent several hours when I was looking for a bike and Charles even let me take his Giant Reign 1 for a ride at Waterdog. Always helpful and when I have left a bike for service I always get a call when it is ready. They have always had the bike ready before they say they will have it done.
Other Comments: What I like most about everyone at the shop is their commitment to biking and mt. biking in particular. They have group rides for all levels, female fridays, demo days, and many other activities. They not only sell you the bike but they'll take you riding. Outside of the rides they spend time developing the trails, doing maintenance and attending events. For them it's not just about selling the bike to you.
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Shop Summary: I can't say enough good things about this shop. Charles, Patty, and crew are the best in the business. I do a lot of my own maintenance, but they handle all the hard stuff for me. . .and I get all of my parts from them.
They are located very close to Waterdog park, so if I need to pick something up from them, I just wrap it into a ride trip (I live in San Francisco.) A few months ago, I was looking for a small part to finish off a project, and drove all over the city to find it. I should have saved some time and driven down to Belmont in the first place, because after an hour or two of driving around the city, I called them and sure enough they had what I was looking for.
They are incredibly active in supporting the local mountain bike scene. Patty does more trail work than anyone I know and is a great bike activist; and they also host great rides and weekend trips.
Lastly, don't forget about their lounge. . .3 beers on tap, an espresso maker, and usually some other tasty goodies laying around. All bike shops could learn a thing or two from watching the crew at Passion.
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Shop Summary: LOVE this shop. Not only are they knowledgeable and helpful, they seem to have a great time doing it.
A little off the beaten path, this shop has a very different vibe than many others. Driven by a passion for and love of the sport, this crew is committed to developing the mountain bike community and keeping trails open. I have received expert advice every step of the way in my transition from roadie to dirt queen.
Customer Service: I recently bought my bike here and have to say the service was top notch. The staff at passion was patient and knowledgeable and always took the time to answer my questions and even just help discuss the various options, features, advantages of the different bikes I was considering. There was no pressure, but once I did settle on the bike, I think Charles was more excited about it than I - IF that is possible?
Other Comments: And the post ride bbqs ROCK!
They also have a monthly ladies ride designed to help women grow and develop their skills without the pressure of testosterone. Seriously -- the ladies only ride is still a kick axx ride, but with a very different feel to it.
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Shop Summary: My first visit at the shop was awesome, they really welcome you. Shop was very organized and very friendly customer service. If you're looking for a high-end bikes, this the place for you.
Customer Service: I really needed a 1.5 headset cap & bolt and this shop came through. They didn't even charge me for it either. His name is "Barry", Barry you're the man. You made my day, now I can ride this weekend. This shop do some serious bikes, I mean from high end-to-high end. I wish I live little closer to the shop though. Thanks again Barry!
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