Review Date
October 28, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: SFMatt ,  Cross Country Rider

Shop Summary:
Cool little shop with a real neighborhood bike club feel.

Customer Service:
Top notch service from everyone in the shop, whether you are buying lube or a whole bike.

Other Comments:
Seven years ago, when this shop opened, I was building up a bike (SC Superlight) and needed help with the headset installation. I was fully prepared to pay whatever shop rates applied to doing the work, having bought the various pieces elsewhere. But Chris installed it at no charge and even ordered a replacement part that I had managed to destroy in my previously failed effort...at no charge to me! The service has remained at the same exemplary level as my original experience. Since that original visit, I have bought my last three bikes at the Mouse (most recently replacing that Superlight with a Mach 5).

Review Date
August 26, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Reviewed by: Weswheels ,  Cross Country Rider

Shop Summary:
Hands Down A Great Bike Shop!

Customer Service:
javascript:document.PostReviewForm.submit()

Review Date
June 10, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: Marke G ,  Cross Country Rider

Shop Summary:
Like some of the best Chinese restaurants you will ever come across, this is an unassuming hole in the wall of a shop. But the ingredients are top notch, and the chefs in the kitchen really know their stuff.

Customer Service:
Second to none. Having been totally underwhelmed by many SF and Marin shops, I found this place in 2006 and now would not take my bikes anywhere else. The mechanics are excellent (Charlie in particular) and the prices always reasonable. They have helped me out of binds many times. Best bike shop in the Bay area hands down.

Review Date
December 1, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: SkyRider ,  Weekend Warrior

Shop Summary:
I like to go into Roaring Mouse just to breathe deeply and smell the bike love...it's small but crammed with goodies and the gang just seems to know what's best & keep it in stock. Much deserving of MTBR award!

Customer Service:
Second to none. In fact RM basically defines what customer service should be but hardly ever is. They listen, they give great feedback, they take the time to get to know the customer and be proactive in supplying suggestions and ideas. You feel special in Roaring Mouse because they treat you that way. JD Powers should study these guys for their Customer Satisfaction index.

Review Date
November 15, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: FatherWolf ,  Weekend Warrior

Shop Summary:
Superb shop with amazing customer service. It's a small space, but packed with nice frames and parts.

Customer Service:
I had a bike built up for my wife, and they put together a great build on a very short time frame. They offered excellent advice on components and kept in constant contact regarding the status of the build. I really can't say enough good things about the level of customer service. Absolutely top notch. Special shout out to Chris.