Review Date
November 28, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Reviewed by: hopp_ed ,  Weekend Warrior

Shop Summary:
This shop is focused on top-end roadbikes (well stocked with incredible frames/wheels/etc hanging from the walls) but it also has a good selection of mountain bikes available (Scott, Ibis, Titus, Marin, Lapierre). Where this shop shines -- customer service.

Customer Service:
My experience with the customer service has been superb. Andrew, my salesman and a mountain bike racer, took extraordinary time with me on repeat occasions to well understand my background and what I was looking for and to provide well-informed and thoughtfully-qualified suggestions based on personal experience. Tony, the owner, also chimed in with valuable suggestions and comments. Of the four local shops I visited recently, the customer service in this place was a good degree above the rest (with Summit San Rafael second).

Other Comments:
While I was in the shop on a couple of occasions many obviously repeat high-end road bike customers came through and were treated well and on a first-name basis. In sum, I think this place caters to people who generally are much further up the hobby/sport ladder than am I and, nonetheless, they treated me courteously and professionally. This is the type of place that I would proudly call my local bike shop.