Review Date
August 11, 2009

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

Reviewed by: JoeBMX ,  Downhiller

Shop Summary:
Ordered my Kona through this dealer. My sales associate was friendly in setup of the pruchase, but there were a few things wrong with the bike. The headset cap wasn't tightened properly, and had play, also crank bearings didn't have the proper spacers.

Customer Service:
I had brought the bike in on this problem before, but after a week of being in their shop, all they had done is wrenched the cranks down on the spindle and said it's fine. Play was still there and it took research on my part to point out that a spacer was actually missing from the bottom bracket itself, brought the bike in and showed them this, and while they did supply me an awesome bike as a Demo for the weekend, the problem should have been caught the first time the bike sat for a week in their hands.

Super slow turn around times, in season, if you bring your bike in for a spoke fix, don't expect to get the bike back within a weeks time, moreso if you have wheelset with Mavic Zicral spokes, (which I might add they have on quite a few bikes with this wheel set sitting on the show room floor), they don't have the spokes stocked and will have to order them, adding more time to your downtime.

Also to add, my previous experience of having a wheel trued from them is terrible, it was dished too far to one side and tension on the spokes were way off from even, they didn't even have the spoke wrench stocked and available to buy that's necessary for Zicral spokes. When you buy a bike from them, free tune ups are included, but as I said, they are slooow and done incorrectly.

They have a high volume of Main Street yuppies buying and having bikes serviced, but not a lot of mechanics to maintain quality on this demand. There are other great dealers to buy your bike from and serviced in the area, one example I've always had a great experience with is Livermore Bicycles in Dublin. With my Zicral spoke issue, I brought my wheel in, they had the proper spokes stocked, and replaced them right then and there, same day. They even had the proper spoke wrench for my to purchase in stock.

Other Comments:
I will not be buying a bike from BP again. They only time they'll see me is when I have a warranty issues with my Kona frame requiring me to go to BP.

Review Date
May 16, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: remsen ,  Weekend Warrior

Shop Summary:
A classic LBS. Knowledgable, helpful and very responsive crew.

Customer Service:
In a word, outstanding.

Other Comments:
Bought my Heckler from them and they've been great, from the sale through the follow up routine services.

Review Date
April 22, 2008

Overall Rating
 5 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: Yourlocalbikeshop ,  Downhiller

Shop Summary:
Bicycles! Pleasanton is a real friendly local bike shop that carries some great brands like Kona.

The shop is small, but packed in tight with a lot of higher-end products. The staff is friendly, and has been around a long time so they know a lot about the older bikes and not just the new stuff.

They do a lot of dirt jumpers and BMX, which is great since they are real close to the Pleasanton jumps.

Customer Service:
The guys here have helped me out before with an emergency wheel fix the same day I brought it in. Real solid crew.