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Another Bike Shop


Average Rating:    (4 of 5)

No. of Reviews: 11

Another Bike Shop specializes in Mountain Bikes, MTB products and services.

They are an Authorized Turner Demo Center and also carry:

Specialized
Santa Cruz
Norco
Kona
Other Brands
Latitude
36.961483
Longitude
-122.047999
Address
2361 Mission Street
City/County
Santa Cruz
State/Territory/Province
CA
Zip/Postal Code
95060
Country
USA
Phone
(831) 427-2232
Shop Hours
mon-fri: 10-6; sat-sun: 10-5
Web Address
Bike Shop Sells
Freeride And Downhill
Information Added By
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Reviews 1 - 5 (11 Reviews Total) View All | Next 5

Review Date
July 23, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: bryanl ,  Cross Country Rider

Shop Summary:
This is an excellent bike shop. It's small, but mountain bike specific, with cross, hybrids, cruisers, and kid's bikes as well. They have a good selection of components, clothing, and accessories.

Customer Service:
I always get prompt, friendly service when I visit. The sales staff seem to take a personal interest in my needs, and the technicians out in back are outstanding and always available to answer questions. It's very easy for me to be loyal to this shop. When I bring any of my bikes in for repair or service, I feel like they make the effort to get me back on the trail as soon as possible, and I am always satisfied with the quality and cost of the work done.

Other Comments:
I highly recommend this shop to anyone looking to buy a bike or have theirs repaired or serviced.



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Review Date
March 14, 2011

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a year

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Reviewed by: CANBONSAN ,  Cross Country Rider

Shop Summary:
Good selection of bikes, parts and accesories. If something youo need is not in stock they have a quick order cycle so they can usually have it in a matter of a few days.

Customer Service:
Not worth the visit. Sadly the one reason to visit a LBS is the quility of the service, and ABS consistantly sends me looking for something better. Case in point: Out on a ride this last weekend and thought i had some ghost shifting. Chainged gears to no effect, and the problem quickly got worse to the point where the freehub was spinning in the wrong direction. I coasted and walked back to town. I stopped into ABS to check on serviceabiliy of the hub and see if I could pick up the needed parts. I was told flat out that is wasn't the freehub it was my "gears". Without even looking at the bike the guy misdiagnosed it and attempted to take it for a test ride. In the shop still, he stands up on the pedal and the freehub pops free and his shin suffers from his cluelessness. He tosses the bike to me and limps it off saying "it's your gears". I disagreed haveing had a 45 minute trip back to town fully understand the nature of the failure. He requested a second opinion from another mechanic that was the same as the first. Got home and measured chain stretch (fine) and examined drivetrain (fine). Pulled apart the freehub and found the star ratchets chewed up. Thanks guys!



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Review Date
February 13, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: arkarkark ,  Cross Country Rider

Shop Summary:
lots of great mountain biking components and stuff to get you back on the bike quickly.

Customer Service:
always helpful and contactable and responsive via email

Other Comments:
I love that I can email them and actually get a reply and get my order sorted out by email and pop in to pick it up.
wish they opened 1 hour later at night (just one night a week?)



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Review Date
March 9, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Visitors rate this review
3.00 of 5, 2.00 votes

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Reviewed by: egm ,  Cross Country Rider

Shop Summary:
From the moment I saw the shop from the outside, I felt that they were very professional. The way they arranged the bikes also appealed to me. They seemed to have stocked everything in the right place so that I didn't have to look all around for something that I needed. The shop is clean and uncluttered even though there's always a big, cute and freindly dog behind the counter. The dog makes for more comfortable atmosphere.

Customer Service:
John and Lindsay helped me with the purchase of my bike and they helped me in so many other ways. They also gave me a lot ofH good advice. John carefully described important bicycle-related concepts and facts that I wasn't aware of. He also made me aware of so many potential mistakes and problems that can occur when riding a mountain bike. The mistakes and problems might have hindered my enjoyment and safety if he hadn't made me aware of them. Another Bike Shop isn't just there to make a profit, they really care about the customer and customer satistfaction is at a premium. I always felt comfortable talking to John and even calling him up for any question or problem that I had. He never seemed too busy or disinterested to help me. I had several choices of buying a bike at other shops but I'm glad that I chose Another Bike Shop. John went beyond just selling me a bike and answering questions. Because of his help and the shop's caring attitude, I feel that this has been one of the best purchases in my life compared to all other major purchases I have made in the past like buying a car and motorcycle.

Other Comments:
There's an almost laid-back attitude and friendly atmosphere. I never felt pressured. It seems that the staff knows when to help you and when to just leave you alone. They're not intrusive and they don't pressure you to buy anything; they respect your space. They also follow up on their promises and they seem to know all the technical stuff related to mountain biking. I think their attitude and knowledge is based on the fact that they also enjoy mountain biking themselves. John and Lindsay were able to explain really technical stuff in a very understable and simplified manner. Another Bike Shop is truly another bike shop and their name fits the shop's philosophy and attitude.



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Review Date
December 3, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: scmex7 ,  Downhiller

Shop Summary:
This shop is the sh1t. I almost never have to special order anything, they carry a lot of products. Walk right in and you can have a custom built bike in one day. I have bought 2 bikes and have had great service. Buy a bike and get like ~20% off everything in the store for a month or so.If you ride bikes really fast this is the shop for you, if you are slow or a geek just buy online like you normally do.

Customer Service:
Great, have danny build your wheels. they will last for years.

Other Comments:
it is not just another bike shop



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Reviews 1 - 5 (11 Reviews Total) View All | Next 5