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Calmar Bicycles


Average Rating:    (4.75 of 5)

No. of Reviews: 16

Looking for the best? Calmar offers some of the best Road and Mountain Bikes in the world.
Latitude
37.352298
Longitude
-121.96303
Address
2236 El Camino Real
City/County
Santa Clara
State/Territory/Province
CA
Zip/Postal Code
95050
Country
USA
Phone
408-249-6907
Shop Hours
Mon to Fri 11am to 7pm, Sat 10am to 6pm, Sun 11am to 4pm (closed Sun during Winter)
Web Address
Bike Shop Sells
Gary Fisher,Santa Cruz,Specialized,Trek,Lemond,other
Information Added By
MarkMass
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Reviews 1 - 5 (16 Reviews Total) View All | Next 5

Review Date
November 10, 2013

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

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Reviewed by: joe ,  Cross Country Rider

Shop Summary:
i did some research on the best LBS for some their service and Calmar came up on top. So i made an appointment which was 3 weeks out on the calendar. my first impression was wow, this place is highly desirable. so i booked the time and waited the the 3 weeks for get my fork serviced and a tune up.

When i got my bike back, i was so disappointed. the rear wheel was not mounted correctly. after pointed it out to Jerry, he said my frame was suspect and asked where i bought it. i said no, you mounted the wheel incorrectly. after redoing the qr, i showed how it aligned up correctly. seriously??? i had to report this to the manger which discounted my tune up.

decent job on the fork, but didn't care to pump it back up for my weight.

I'm sad to post a negative review for such a highly rated shop.



Comments
Calmar (12/19/2013)
Joe, again, I apologize for the poor service. We didn't meet our own standards with your repair. We shouldn't be calling ourselves a mountain bike shop if we can't remember to reset the suspension for our customers, right?

Needless to say, we are taking your comments seriously. We've already begun training for this coming year and you should see shorter wait times and great QC. While we earned your negative comments this time, from here out, you should see the Calmar that earned the great reviews.
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Review Date
April 12, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: ian408 ,  Cross Country Rider

Shop Summary:
Great local bike shop. Friendly, knowledgeable and competent staff willing to help you find the right bike for you. Calmar also carries a wide variety of accessories and clothing to get you going.

Customer Service:
Excellent customer service.



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Review Date
January 14, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a week

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Reviewed by: tlclee ,  Cross Country Rider

Shop Summary:
Great selection of Santa Cruz and Specialized bikes. The only thing lacking is maintenance items like brake cables hose, valves, etc. Everything else is good.

Customer Service:
The best bike shop I have visited so far. 1st visit was to drop off my Blur LT to rebuild my Fox Talas. Ended up having to send back to Fox for a full rebuild but Fox took about 2 weeks to complete. The tech apologized on Fox behalves and offered to do some of the add on services for free. Where you going to find that?

I went there today to get some sealant and Steve was nice enough to offer to pump up the tire. The beads didn't catch and he and another guy spent at least 30mins trying. Finally I asked them to use a tube to sit the beads first and the tire finally pumped up. All in all, it took about 30-40mins. No charge except for sealant + an apology on how long it took.

After all these, they have my business for a long time for sure. I live 20+ miles away and will not hesitate to drive there for the smallest purchase. Must support the LBC with good service.

Look for Donny and Steve....awesome guys.



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Review Date
November 24, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: bigpete61 ,  Weekend Warrior

Shop Summary:
Let me start by saying this review is way overdue. I have been a customer of Calmar Bikes for the last 8 years. This shop is the best in the area by far. Basically if you want good service, mechanics who know their stuff, and variety in products this is the place.

Customer Service:
The guys at Calmar have always gone out of their way to make sure that my bike needs are met. Patience seems to be the motto at Calmar. I have now gone trough 2 frame warranty claims with Calmar and they got things taken care of quickly and kept me updated. The best part was that they delt with my calls instead of telling me we'll call you when we have time.
In addition I don't feel like I'm getting ripped off when I go in the shop.

Other Comments:
Bottom line if you want a shop that is dependable and will take care of business go see the crew at Calmar.



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Review Date
March 19, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: MondoRides ,  Cross Country Rider

Shop Summary:
Good shop and great guys (and girl). They are pretty close to my office so I popped in one day with some finicky shifting problems on my Blur after a morning ride and the mechanic dropped what he was doing to have me demo the problem for him out on the back lot. Got me all dialed in and charged me a grand total of $5! I've also come in from time with a few small parts special orders, questions and other minor problems and they are always equally helpful. Thanks guys - you rock!



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Reviews 1 - 5 (16 Reviews Total) View All | Next 5