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Cambria Bicycle Outfitter


Average Rating:    (2.55 of 5)

No. of Reviews: 11

Santa Rosa is where CBO's owner grew up...and talked his way into a bike shop job as a teenager so he could get closer to the cool stuff. It's a big new shop with all the best CBO has to offer. Stores in San Luis Obispo, Paso Robles, Cambria, and Santa Rosa
Latitude
38.444598
Longitude
-122.717439
Address
589 Mendocino Ave, Suite 5
City/County
Santa Rosa
State/Territory/Province
CA
Zip/Postal Code
95401
Country
US
Phone
(707) 579-5400
Shop Hours
Mon-Sun: 10am-6pm
Web Address
Bike Shop Sells
Jamis, KHS, Santa Cruz, Scott, Turner
Information Added By
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Reviews 1 - 5 (11 Reviews Total) View All | Next 5

Review Date
April 4, 2017

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a year

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Reviewed by: Rich ,  Cross Country Rider

Shop Summary:
They claim the have parts in stock but then never ship them. Don't waste you time.



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Review Date
June 26, 2015

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

Visitors rate this review
4.00 of 5, 3.00 votes

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Reviewed by: Chris Vandivere ,  Cross Country Rider

Shop Summary:
Crap customer support.

Customer Service:
Good deals but don't count on expedited shipping. I paid for 2 day shipping, order didn't ship for 2 days, when it did they stuck with the 2 day shipping which bracketed the weekend for a total of 4 business days 6 total days. I called in and offered to pay for the upgrade to overnight or saturday delivery (all they needed to do was call FedEx, I had already confirmed that it was possible with FedEx). Not going to have the parts until the Monday following the bike build weekend with my son. Would have upgraded the shipping on the front end had I known they were going to be slower than molasses getting the order out the door.



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Review Date
June 23, 2015

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

Visitors rate this review
4.00 of 5, 3.00 votes

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Reviewed by: Lloyd ,  Weekend Warrior

Shop Summary:
I purchased online. The site itself is great but confusing about what's actually in stock and what's not.

Customer Service:
This was rough. My bike was weeks late and I was getting no word on status. I kept having to prod them for updates even though their order confirmation email said they would keep me updated within 48 hours of any delays. Never happened. I did get a 10% discount when I finally had enough and called in to request my money back. Even then, the delays continued and I had to call in another time. My Santa Cruz 5010 bike came largely un-assembled in the original Santa Cruz build kit box. The Reverb Stealth post was installed incorrectly and wouldn't go up all the way. I took it into my LBS and had them re-assemble the bike. They said the Reverb fittings weren't put on correctly. Considering it worked after that, I'll take his word for it. I also learned from Santa Cruz that I should have received manuals, stickers and a grease gun. I received none of these and ended up ordering a grease gun from Santa Cruz directly. I needed it because the bottom links were squeaking terribly after a couple of weeks of riding and so I question how much grease was added when Cambria sent it to me. It basically took weeks for them to send me a partial build kit.

Other Comments:
Should have gone to my LBS to buy the bike.



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Review Date
November 6, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
4.00 of 5, 3.00 votes

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Reviewed by: gh-ap ,  Cross Country Rider

Shop Summary:
it seems like most folks who give bad reviews to this shop are ordering online from them. i haven't ordered online from them- i've only been to the real shop (which moved, by the way, from way the hell down santa rosa ave to a nice spot on mendocino ave across from faith tattoo). they carry a pretty big selection of bikes and components and they're right near downtown.

i can't vouch for the online experience, but i think it's unfair to review a real-life bike shop based solely on their web presence. a bike shop is a brick-and-mortar institution, and this one is very good: the vibe is relaxed and comfortable, the staff is smart and mellow, the bikes are bikes.

the crew there are mostly mtb and bmx guys, and they're all friendly and knowledgable. it feels like an old-school skate shop, where you can hang out and watch videos and shoot the s#!t with the staff while your bike's serviced.



Comments
aquadog (11/08/2012)
Thank you, I have moved those reviews over to Cambria's Internet/Mail Order page here http://bikeshops.mtbr.com/cat/internet-mail-order-retailers/bikeshop/cambria-bicycle-outfitters/prd_437848_6337crx.aspx
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Review Date
June 15, 2011

Overall Rating
 3 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a week

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Reviewed by: KonaClassic ,  Weekend Warrior

Shop Summary:
Shop I think rocks lots of decent stuff and organized i dig it...

Customer Service:
Cutomer service rocks in person. But over the internet as far as emails go i say hmmmm..
and for purchases not readily available such as my bike very lengthy wait time it has been over a month and they still have not said what is up and when they are expecting it.
So its a toss up for me..

I say if you need some parts that are in the shop get on over there cuz they will take care of you if its not in the house be careful and prepare to hurry up and wait.

Other Comments:
Decent place just not as fast as we would expect or i would expect and at least and becareful if you need to communicate by email seems like they decide not to check emails and if they are not in the office theres no other person to get your message to get back to you in a timely manner.

All in all im on the fence.



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Reviews 1 - 5 (11 Reviews Total) View All | Next 5