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Chain Reaction Bicycles - Redwood City


Average Rating:    (4.17 of 5)

No. of Reviews: 6

One of the largest Trek/Klein/Fisher/Lemond dealers in the country.
Latitude
37.481446
Longitude
-122.228633
Address
1451 El Camino Real
City/County
Redwood City
State/Territory/Province
CA
Zip/Postal Code
94063
Country
USA
Phone
6503667130
Shop Hours
M-F 11-7, Sat 10-6, Sun Closed
Web Address
Bike Shop Sells
Gary Fisher,Trek,Lemond,other
Information Added By
Donald
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Reviews 1 - 5 (6 Reviews Total) View All | Next 5

Review Date
January 28, 2014

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: Kirk ,  Cross Country Rider

Shop Summary:
I've found the staff here to be very helpful. Each time I've been they make sure I get what is appropriate for my bike, and they just seem pretty friendly. They know a lot about bikes and about their inventory.



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Review Date
November 5, 2011

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: Jason ,  Weekend Warrior

Shop Summary:
It's a small shop that doesn't have too much inventory. Very small selection of mountain bike goodies. You could get the basics there if you're ok with Bontrager parts. They're mostly set up with stuff for leg-shaving roadies although they do sell Trek mtb's. Again, very basic selection.

Customer Service:
Customer service varies depending on who is working that day. They have seemed very eager to please and interested in any questions that you may have. However, there have also been occasions when it seemed like they couldn't care less. I have witnessed the younger employees bickering with each other in front of customers more than once. The girl in her 20's behind the counter also seems put-out if she needs to get off of her stool to get some cable housing or anything else not in arms reach. They DO have good, friendly mechanics though. One that seems to be the mtb guy who helps customers with suspension set-up and another all around mechanic.

Other Comments:
I'll reluctantly pop into this shop for basic stuff since they're about a half mile from my house, but I'd rather drive farther and actually find what I'm looking for at one of the other LBS's around here.



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Review Date
August 31, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: jprestip ,  Cross Country Rider

Shop Summary:
Good selection of bikes if you like Trek, Lemond, or Gary Fisher bikes. Good staff of friendly and helpful people. Close to my home so it is easy for me to drop off a bike and walk back if necessary. Good selection of parts and accessories.

Customer Service:
Good customer service. I have purchased 7 bicycles from them and have gotten excellent service when buying or servicing them. I now do most of the maintenance of my bicycles but when I visited them for repairs it was always done on time at a reasonable price.

Other Comments:
I mostly visit for my road bikes but I purchased my no suspension mt. bike from them nearly 20 years ago and then a hardtail Trek 6700 several years ago. They have always provided good, fast service and they always let me swap my old, beat up Chain Reaction water bottles for new ones.



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Review Date
January 25, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: rbaltman ,  Weekend Warrior

Shop Summary:
Both road and mountain bikes. Mostly dominated by Trek (= OK with me). Good shop with accessories in front.

Customer Service:
Very service oriented. Very positive. I have dealt with a number of folks and they have all been friendly, knowledgeable, and able to listen to my needs.

Other Comments:
I have decided to visit this store more, and other local TREK-oriented stores less.



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Review Date
January 25, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: rbaltman ,  Weekend Warrior

Shop Summary:
Both road and mountain bikes. Mostly dominated by Trek (= OK with me). Good shop with accessories in front.

Customer Service:
Very service oriented. Very positive. I have dealt with a number of folks and they have all been friendly, knowledgeable, and able to listen to my needs.

Other Comments:
I have decided to visit this store more, and other local TREK-oriented stores less.



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Reviews 1 - 5 (6 Reviews Total) View All | Next 5