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CyclePath Hayward


Average Rating:    (2.38 of 5)

No. of Reviews: 8

Downtown Hayward next to Ace Hardware. Limited parking on street, around back of building. We specialize in bicycle sales and service with over 25 years of experience in the bicycle industry.
Latitude
37.674996
Longitude
-122.081853
Address
22510 Foothill Blvd
City/County
Hayward
State/Territory/Province
CA
Zip/Postal Code
94541
Country
US
Phone
(510) 881-5177
Shop Hours
M-F 10-7, Sat 10-6, Sun 11-5
Web Address
Bike Shop Sells
Specialized, Jamis, Fat Bike, Dahon, Stolen, Velocity, Burley
Information Added By
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Reviews 1 - 5 (8 Reviews Total) View All | Next 5

Review Date
February 3, 2013

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a month

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Reviewed by: iamJ4R0N ,  Weekend Warrior

Shop Summary:
Lots of mountain and road bikes. I go there for all my bike needs, mainly because I live 10 minutes away. All of the work I've gotten done here has been done in a very reasonable amount of time, although I have never needed anything major done to my bike. I like their selection of products, even if there isn't much higher end stuff. If you're like me, you'll use the restroom at home before going here as its a bit of a creepy path to get to theirs.

Customer Service:
Nicolas is a really nice guy and seems to know what he's talking about. Very helpful for my simple needs. The Asian lady that's usually behind the register is very nice too. I will agree with previous reviews about the main repair guy. He isn't all that nice, but he's never been rude to me either. The younger repair guy is pretty cool too.

Other Comments:
I like this place and will continue to go there in the future. One thing though. I was told by one of the employees that I could put thinner 26" wheels on my 29er with "nothing to worry about". I now know after being on this forum for a bit of time, this is simply not true.



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Review Date
August 1, 2008

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

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Reviewed by: YZINGERR ,  Weekend Warrior

Shop Summary:
Lots of bikes, huge showroom, old building

Customer Service:
Customer Service: Terrible.
I went there looking for a bike for my then girlfriend (now Fiance). An employee finally approached us after being there for 15 minutes (not a big deal to me) and was pushy and not helpful. This guy is bald and about 5'6" or so (just for reference if you go there). He asked my girlfriend to ride the bike through the shop to see how it feels. She was uncomfortable doing that as she hadn't ridden a bike since she was a child (at the store has narrow isles). He kept insisting for her to do it, and she said once: "I dont feel comfortable riding in the store", the second time she replied "I dont want to", and when he insisted again, she said "NO". He got huffy when she replied sternly to him, and from that point on he had that "FINE, WHATEVER" attitude. After that we left and bought the bike at Eden bicycles.

Other Comments:
Only been there once, but that was enough to make me never go there again. I know people that go there regularly and love the place, but say "Oh yeah I know ____ (the bald guy), he is moody".



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Review Date
July 26, 2008

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a year

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: bikemanmh ,  Weekend Warrior

Shop Summary:
The shop use to have a good selection of bikes. I went in there today and sawe about 10 mountain bikes? They use to have at least 20-30 good mountain bikes in stock at all times.The parking is a bit hard, given the location.

Customer Service:
I brought my wheel in to have a cassette removed. They had one guy working on a bike and he said I would have to come back later to pick up the cassette. I think its a 5 minute job to take off the cassette.ON top of it he was rude and they charged me 8 bucks. I will never do business at this shop again. I should have read the reviews on this bike shop before I decided to go there :(



Comments
YZINGERR (08/03/2008)
1 on that review.
removing a cassesste takes two tools and is about 10 seconds to do.
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Review Date
July 22, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

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Reviewed by: tatutana ,  Weekend Warrior

Shop Summary:
So-so. They have a large selection of bikes and accessories and they sell all your basic bike needs. When you first walk into the shop, you'll be in awe at the size of the store. But once you start doing business...it all goes downhill...

Customer Service:
There is one guy named Kenji who works at this shop. He is great. He is the only reliable guy in there. The bike tech is TERRIBLE! He's the main guy in the back that does all the service work on the bikes. He is rude and has an attitude problem. This guy alone will cause Cyclepath to go out of business. He needs to be fired! When you ask him to fix something on your bike, he will act like your are inconveniencing him. God forbid you ask him to do his job! I refuse to go to this shop now and I tell everyone why. The last time I was in that shop, my family and I complained about the service guy and the lady we talked to said his motto is "prompt service, no smiles." It's true...you won't get any smiles out of him, but you won't get prompt service either. No matter what you're taking your bike in for, it will take them AT LEAST one week to do it. They won't promise anything sooner. Something that took Bicycle Garage to fix in 5 minutes took Cyclepath 7 days to do. It's ridiculous. When you bring a bike in, they won't even take a quick look at it to make a proper estimation for the amount of time the work will take. They will automatically tell you one week.

Other Comments:
Save yourself the stress and don't shop here. Definitely do not take your bike into this place if you don't have to. Until they learn what customer service is, they will not be getting any business from me!

The only reason I give them a customer service rating of 2 is because of Kenji. If it wasn't for him, my rating would be a 1.



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Review Date
June 12, 2008

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

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Reviewed by: marcuslemarc ,  Weekend Warrior

Shop Summary:
Mileage wise, this is the closest shop to me. However, after a year of going to this shop every now and then for different reasons - I honestly advice that they just be avoided. Yea support your local shops, but I mean, product is one thing and service is another. If you know what you need and are looking for a warehouse of parts/components , you're fine.

Customer Service:

But if you are looking for service, cool guys, helpful professionals - go look elsewhere. I had a friend buy his bike there and I go there for my own needs, whether its small things like lube or looking for quick replacements for broken parts. I have probably gone there on average once a month, and can always recall some sort of sour experience. Alot of the tech guys do have that tone that you dont know jack, and aren't as helpful as some may hope to be. Well, granted you dont ask horribly ignorant questions/comments - a novice or weekend warrior should be able to rely on these guys for help. They just dont create that vibe and helpful environment, I say this based both on their shop itself and frequent visits to other local shops in the Bay Area

To be honest, they carry a good supply of things that most bikers need, but their level of service and commitment to customers is quite lacking. As a result, I refuse to give them business and will from this point on advise against them. I just can't support these kind of LBS employees who feel above others and dont remember that they are there for our needs.

Other Comments:
Without service, they could be replaced by any bum who wants to just repair bikes and sell parts. If they want to stay in business, take it from me - but give them a shot, I really hope they change their level of commitment to service if they want to be a LBS one can actually recommend to another biker.

As for me, I have decided to stick with Mike's Bikes in Berkeley despite the extra 10 mile drive. I bought my bike there, and they were great when i bought my bike and when i came back to them to learn how to fix my first flat tire and my first broken chain. Guys there are great, I paid $100 for a 5yr warranty - Looking back, I now learned how to do everything myself that was covered in that warranty (flats,chain,truing,labor for most installs,etc..) But I'm glad to have supported them.

Cyclepath on the other hand, I've bought lube, gloves, tubes, tools and wish I never gave them that money to begin with.

I give them a low rating not because of supply or product, but purely on service and customer satisfaction.



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Reviews 1 - 5 (8 Reviews Total) View All | Next 5