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Passion Trail Bikes


Average Rating:    (4.89 of 5)

No. of Reviews: 38

Our name says it – we are passionate about bikes and riding. Someone reported on MTBR.COM that “if it's in Passion, it's high quality and you won't waste your money. But, I'm sure that if you do want to waste your money he can help you with that too.” That sums us up pretty well.
Latitude
37.526047
Longitude
-122.281319
Address
415 Old County Rd
City/County
Belmont
State/Territory/Province
CA
Zip/Postal Code
94002
Country
USA
Directions
Phone
650-620-9798
Shop Hours
Tuesday-Friday 10:00 to 7:00, Saturday 9:00 to 6:00, Sunday 12:00 to 5:00
Web Address
Bike Shop Sells
Mountain bike focus, but also carries road, cross, urban, etc.
Information Added By
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Reviews 1 - 5 (38 Reviews Total) View All | Next 5

Review Date
November 24, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: GSmith ,  Weekend Warrior

Shop Summary:
Great shop centered on service and custom builds. This is really what a LBS should be. Charles and his staff are always knowledgeable and helpful. I do about 90% of my own maintenance but when it comes to something out of my depth I have Passion take care of it. A few years ago I got tired of bending my wheels. Charles and crew built up a custom wheelset for me that I use on my dh rig.



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Review Date
November 15, 2012

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: Don ,  Cross Country Rider

Shop Summary:
I was not impressed with the shop at all. I didn't see too many new mountain bikes, definitely not the model I was looking for. There were quite a few demos or used bikes, all of them coated with mud.

Customer Service:
Terrible sales people, met two of them. The first one looked bored, and acted quite arrogant. Asked him several questions about costs and warranty of a bike, and he kept responding," I don't know", instead of saying" Let me find out". Then the owner came over. I asked to try out a small size bike for fit, and he told me to come back in the Spring ( 5 months from now), because he doesn't have any in stock. Well, hell with have to freeze over before I come back.

Other Comments:
I wish I know how they can have all 5 stars reviews. No shop can have that, especially after what I went through. Also, my friend , who had gone with me to this shop , had told me ahead of time that these guys tend to be arrogant towards minorities, based on his, and is friends experience. This is true.



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Review Date
July 1, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: sjhiker ,  Weekend Warrior

Shop Summary:
Easy to find location, once you look it up on the map, right off 101 & Ralston. While there isn't 50 of every type of bike in the shop, it definitely appears to be the type of shop that will help you find the right bike, as opposed to a larger dealer that has more sizes/brands on the floor. Very friendly staff and the mechanics are out in the open so you can see them do work and see how clean the shop is.

Customer Service:
Top notch. I was immediately greeted when I walked in and it was the customer service that convinced me to drive 30miles to see these guys. It was the attention to detail and their explanation of what goes into having a bike fit properly. Why certain angles and measurements are taken and what can be done to make the bike be a) more comfortable and b) more efficient.



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Review Date
April 22, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: bluebritusa ,  Cross Country Rider

Shop Summary:
Great store with great people.
Really good choice of bikes, parts and accessories in the store and many test bikes with the different components on to try before you buy.

Customer Service:
Store personnel will take the time to talk and show you anything your interested in without any sales pressure. They are actually into mountain biking themselves so were happy just to share MTB stories.

Other Comments:
Next time I am in the area I will be trying to make the Wednesday night ride and try out one of their Santa Cruz test bikes.



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Review Date
March 12, 2010

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: shyturtle ,  Cross Country Rider

Shop Summary:
Supposedly, you can't run the small size Sram XX crank on an Ibis Mojo because of derrailleur problems. I was Passion's first customer to want this setup. They developed a solution using a slightly modified Shimano XTR derrailleur. Neither Ibis, Sram nor Shimano are aware of a fix. The bike I bought there had other first-time issues and they addressed them all. My shop summary: These guys are experts.

Customer Service:
Service before the sale was excellent. I needed their expertise as I wasn't up on the latest technology. My previous rig was a 1980's Klein hardtail with a steel fork. They pointed out what they really believed were the best components for my needs, though they always left it up to me to choose instead of hard-selling it.

Service after the sale was excellent. They spent extra time on issues that came up until it was right, like sealing the non-tubeless Conti Mtn King Supersonic tires so they could be run tubeless. I had no previous experience with things like suspension and disc brakes and they patiently explained it all in more detail than I could fit in my head and then told me I could come back any time and they'll explain it again.

Other Comments:
Great product selection, great people, and post-ride barbecues. passion.



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Reviews 1 - 5 (38 Reviews Total) View All | Next 5

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