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Roaring Mouse Cycles


Average Rating:    (4.9 of 5)

No. of Reviews: 40

San Francisco's highest rated bike shop run by mtbr regular. Carries Specialized, Knolly, Pivot, Intense, Surly, BH and Lynskey.
Latitude
37.805093
Longitude
-122.448049
Address
934 Mason Street
City/County
San Francisco
State/Territory/Province
CA
Zip/Postal Code
94129
Country
USA
Directions
The Presidio of San Francisco
Phone
415 753 6272
Shop Hours
Tue thru Fri 11 - 7, Sat 10 - 6, Closed Sun and Mon
Web Address
Bike Shop Sells
Mountain And Road
Information Added By
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Reviews 1 - 5 (40 Reviews Total) View All | Next 5

Review Date
September 1, 2016

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: Diego ,  Weekend Warrior

Shop Summary:
I should have written this review a while ago. This is simply the best bicycle shop I have ever done business with period. I could write 3 or 4 'wow' type of reviews with examples of how Chris Lane (Owner) puts service and client needs at the top of the list.

Customer Service:
I will try to make the long story short. After a few months of demoing my next ride I made up my mind for the 2016 Pivot Mach 6. A thorough cross variable analysis between Pivot dealers within 40mi, customer ratings and management responses resulting in one clear winner > Roaring Mouse (At this point I am confident that if I would have included all bike shops in the bay area the result would have been the same).

Other Comments:
After 6-7 months of riding the bike hard here are just a few examples of why this is the shop you want to buy and service all your bikes:
- After ordering the bike Chris personally kept me updated about the status
- Not convinced between the feel of Guide RS or XT breaks, he agreed to allow me to test one for a few weeks and order the other set if I was not fully convinced with the call.
- When the ENVEs were delayed they got me demo wheels to use for as long as needed
- The one time they missed something when I dropped the bike for service they went out of their way to fix it at no charge and in less than 24 hours, right before a long holiday (we all know how busy shops get before a holiday). Worth mentioning it included replacing 6-7 damaged spokes and a tubeless set up due to a chain drop.
As I said, hands down the best bike shop in the bay area.



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Review Date
March 21, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Visitors rate this review
1.00 of 5, 1.00 votes

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Reviewed by: Sean ,  Weekend Warrior

Shop Summary:
Great shop with great service.

Customer Service:
I am a huge fan of good service and I have been beyond happy with Chris Lanes (owners) service. He ordered me a frame, fork and custom wheels for a bike I am building. I initially was going to go with a set of chris king hubs but when Chris Lane got the hubs he noticed the color of the front and rear hub didnt totally match. He sent me a picture to confirm whether I was ok with them. I wasn't and he sent them back twice until we gave up on chris king and went with another brand. He could have just built the wheels and expect I would be happy with them. Instead, he went through a lot of trouble to make sure. He also would followup regularly to let me know the status of all the parts (the parts took several weeks).

Other Comments:
They have a customer for life.



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Review Date
March 19, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: Pablo ,  Cross Country Rider

Shop Summary:
I only went in to Roaring Mouse Cycles because they had the bike I was looking to buy in stock, otherwise I prefer to support my local bike shop in Mill Valley. I’m glad I did though as I ended up buying the bike from Roaring Mouse and had a wonderful experience as well.
Chris Lane’s (owner) attention to detail and level of personal support were unmatched by any shop I have ever done business with. He got me a great deal on a Spot single speed. When it came in I could tell the geometry wasn’t quite right. So he told me to ride it for a few weeks and then come back in. When I did I could tell him exactly what needed changing so he swapped out a new set of bars and stem form a demo bike and told me to go ride it a few more weeks. After repeating this process a few more times we had everything dialed in. I then ordered my permanent bar/stem combo, confident that the fit was right on.
The rest of the crew at Roaring Mouse were just as professional. The mechanic seemed to really know what he was talking about as opposed to some kid just learning how to work on bikes. He gave me some great advice on how to break-in my new brakes and how to service and tension the belt drive on the Spot.
I would not hesitate to recommend the shop to any of my friends. The beautiful location in the Presidio is an added plus.



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Review Date
September 17, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

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Reviewed by: jjmmaa ,  Weekend Warrior

Shop Summary:
I contacted the owner, Chris, of Roaring Mouse during my recent search for a new bike. I found him through recommendations on this site & through Betterride.net. I was looking at Pivot Mach 5.7 and Ibis, and he carried and seemed to know a lot about both. Spent a lot of time on the phone with me, giving thoughtful answers to my questions. Like all other dealers I contacted, he didn't have a demo of either in my size BUT he offered to build one for me to try (if I committed to purchase from his shop of course). That was something no one else offered. I didn't end up purchasing from him as I have a super knowledgeable Ibis dealer closer to me, but if I were in the Bay Area (or if I had decided upon Pivot) I would most likely have purchased from this shop.

Customer Service:
Excellent overall experience!



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Review Date
May 24, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: DG Going Uphill ,  Cross Country Rider

Shop Summary:
Great selection, reasonable prices, super knowledgeable.

Customer Service:
These folks know there stuff and are very honest about tradeoffs when comparing bikes. Ended up with a custom build from them and couldn't be happier. They went the extra mile in many ways, really listened, and I ended up with exactly what I needed and won't have to upgrade anytime soon. Also, for a previous bike (that time, a commuter), they didn't have what I was looking for and recommended another shop without hesitation that was able to set me up.



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Reviews 1 - 5 (40 Reviews Total) View All | Next 5