Review Date
September 7, 2008

Overall Rating
 2 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

Reviewed by: mtbnachos ,  Cross Country Rider

Shop Summary:
I have one word for you about this shop. Overpriced. They jack up all prices above MSRP for any components. I have a huge problem with that. I came in found all there Thomson Elite seatposts were $99.99 and last time I checked Thomson MSRP was $89.99. That same time was looking to buy new Sixsixone shoes and tagged it $10 above MSRP! What the hell is going on with this store? Clearly upper management is to blame. I know for dam sure I'll never buy anything from them.

Customer Service:
The actual sales people on the floor and mechanics are quite nice people. It's just a shame the components were purposely tagged above retail.

Review Date
June 17, 2008

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: no_skillz ,  Cross Country Rider

Shop Summary:
Previous reviews seem pretty accurate. Could use better selection of goods, narrow shoe/helmet selection.

Customer Service:
Best customer service in San Diego, all of the employees I've come in contact with have busted their a$$es to get the job done right (specfically Diego in their service shop). I swear I brought in a Campy road bike and SS MTB inside of a week and the service department knocked it out fast, perfectly and with a great price and attitude. Time and again they have come through with shoe special orders, brake parts, helmets and excellent bike service and assembly.

Review Date
June 16, 2008

Overall Rating
 2 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Been there once

Visitors rate this review
5.00 of 5, 1 votes

Reviewed by: kellen ,  Downhiller

Shop Summary:
I used to work at this shop. I enjoyed my time there, but by the time I was let go (supposedly because I was "poorly performing in sales and cust service", even though I was one of the top sellers in the entire company), I realized this wasn't the place for me.

This is a shop that could be the best shop in San Diego...if they knew how to cater to a wider market. Decent selection of bikes and parts, but if you're anything more than a once-a-month rider, you probably will have to look elsewhere for a good selection of enthusiast parts.

Customer Service:
Good overall, however upper management has all their store managers and store employees by the balls. It's tough to get in a real conversation with any of the sales people because they've had the fear of god put into them that they should constantly be trying to get people to buy a bike, EVEN if they they walk in with their own for service.

Other Comments:
Like I said above - this shop COULD be the best in San Diego by a wide margin. During my time there, I came to discover that the people running this shop were very conservative with what products they brought in, and they primarily wanted to bring in budget crap that they knew people would buy. Many times, myself and the other sales guys would suggest they bring in certain products that we knew people were looking for. Almost every time we got shot down. One time, I was completely lied to by the vice president in regards to a special order I made for a customer.

They also refused to ever accept any other reason as to why sales were down other than their employees on the floor weren't doing their job. Trust me, we all busted ass out there, but when you refuse to bring in the products that people ACTUALLY WANT, there's not much we can do. They also were very conservative when it came to discounting or offering deals to repeat customers. Many times I lost sales because they would not bargain at all on a price.

I could go on, but MTBR cuts me off. In general, go elsewhere if you're looking for a good deal.

Review Date
October 12, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: lazybeaner ,  Weekend Warrior

Shop Summary:
Great selection of parts and accessories. They have the top 3 brands of Mtbikes all in stock, with the entire spectrum of prices.

Customer Service:
This is were BW really shines. The entire staff has a passion for riding. The sales staff is very knowledgable(esp. Don. The Mecanics they have are a top notch. Every time I have taken my bike in to them I get a fast turn around, and it is tuned perfectly. They also take the time to talk to me about what is going on with the bike.

Other Comments:
I first went to BW to get a repair on my old hardtail. I was treated like a long time customer, even tho they don't sell the Brand I had. I have tried several other shops around town, and have not found an equal to BW's mechanics. This is a great LBS to have.

Review Date
September 7, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: Benster ,  Weekend Warrior

Shop Summary:
Great inventory with some of the best bikes available today. Very organized and well laid out. The indoor track isn't anything to write home about, but you can certainly get an idea of a particular bikes riding style. I would definitely have to say that in my searches for a new bike, they stood out as the clear professional winner. (And their are a lot of other places to buy bikes in San Diego).

Customer Service:
Amazing customer service and very knowledgeable staff. Also very accomidating when it comes to questions about specific upgrades or components. My guess is that when you spend $3,000.00 on a new bike any shop would do their best to meet your needs and I would also venture to bet that if you only spent $250.00 Bicycle Warehouse would treat you with the exact same respect.

Other Comments:
Friendly shop with very good customer service.