Review Date
July 21, 2009

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Once a year

Reviewed by: Road ,  Weekend Warrior

Shop Summary:
The lead mechanic, of the (Solana Beach) B&L give me a smart-a*s attitude, as I being a B&L patron. Took the time to tell why I been coming lesser. As this being a competitive business.
It's because I moved closer to the B&L near the airport.
"I live closer to your other store now."
"ISN'T THAT NICE." Face looking downward, the entire time. Since before I said my comment.
Being concentrated on that bike, on the bikestand. That's ALL he wants.
Never looking at me. Whom he's built bikes for, before.
I take that as 'Just get out of here.'

Review Date
December 13, 2008

Overall Rating
 5 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: Diesel ,  Cross Country Rider

Shop Summary:
The brand list is incorrect. B&L carries Orbea, Seven, Serotta, Specialized and Electra. They have a lot of Road Bikes, Triathlon Bikes, Cruisers, kids bikes and several MTBs. I enjoy this shop (Solana Beach) it has a warm atmosphere. I love the skylights, the comfy couch and the music selection.

Customer Service:
Unlike the shop down the street from them, rhymes with "Tight Row", every time I enter the shop I am greeted. I like the fact they have learned my name and don't just call me sir. The service department is always busy. Last time I took my bike in there was a week turn around. I would rather take my bike to a shop that has a long turn around than one with none. It shows they are busy.

Other Comments:
Special orders take about a week so if you are in need of some rare part it might take awhile. I have gained a lot of great friends from this shop, I don't know what I would do without them.

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