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Amazon bikes


Average Rating:    (2.5 of 5)

No. of Reviews: 2

California's biggest little bike shop!
Latitude
33.176020820547976
Longitude
-117.35234141349792
Address
1227 Vista Way
City/County
Oceanside
State/Territory/Province
CA
Zip/Postal Code
92054
Country
US
Phone
760-721-2453
Shop Hours
Mon-Sun: 10-5
Web Address
Bike Shop Sells
Giant, Jamis, Kona
Information Added By
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Reviews 1 - 2 (2 Reviews Total)

Review Date
March 25, 2008

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 2.00 votes

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Reviewed by: ChevySdyme99 ,  Weekend Warrior

Shop Summary:
I got my bike from Amazon bout 2 months ago. I have had nothing but awsome customer service. The guys at the shop remember who i am and even the bike i ride. I never once felt like they were trying to rip me off or screw me. In fact it is completly opposite. I used to BMX and not knowing a dang thing about MTBing they spun me up and actully informed me about this website. Everything they told me was true. I have had no problems what so ever with Amazon and i defintly recommoned this bike shop.

Customer Service:
Like i mentioned before Amazon is great. They know who i am everytime i walk in. The situation i came from they could of easily taken advantage of me by either selling me a kinda bike i wasn't looking for or ripping me off price wise. However, they made sure i got the bike that fit me the way it should and a very fair price. They were very sure to explain everything to me so i understood eveything and they answered any questions i had no matter how stupid they were.

Other Comments:
The only draw back i have noticed about Amazon is that there shop is a bit small for all the merchindise they have. It has more of a ma & pa's feel to it as opposed to a big coorpartion feel. I have also noticed that with the limited space they have they don't clutter it with lower end bikes/parts. For the most part I have noticed they have more higher end parts than lower end parts.



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Review Date
May 15, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
3.67 of 5, 3.00 votes

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Reviewed by: Da-Sloth ,  Weekend Warrior

Shop Summary:
When I first started out, this was the shop I used to go to for about a year, bought my second mtbk there, it came with a lifetime tune-up, which I thought was an awesome Idea. This is back when they were next to Surf Bowl, in the 90's. They have since moved into a new location next to Hunter Steakhouse.
Like most people, when I first started out I didn't really understand or really even care how to work on my own rig. So I would go to them for service/repairs, parts. I had thought at the time that this was the best place around, I felt very comfortable with the guys that worked there and the owner.
One day, I was out riding around, caught my rear der. on a stick which then jammed into the cassette. I didn't realize what I did at the time, so I took my bike in to these guys at Amazon which I had zero doubt in my mind to be honest, why not..they were pleasant, fixed my stuff all the time, I totaly trusted them, never had any reason to question costs for materials/parts or labor. They sold me a new RD, and installed it, cool, it was only $150 bucks for parts and labor, they put the same brand and level of part on my bike that was previously there, awesome, thanks guys, got the bike back the next day..quick turn-around, and made sure I got my old RD back zip-tied in a bag on my handle bars, oh man these guys are cool. Welp...took the bike out for a spin that day, had some problems, wouldn't stay in gear, or even shift right, dang, did I do something when I loaded/unloaded my bike? So this is the time that I actually start to look at my bike with a mechanical eye, I'm thinking maybe I just need to adjust these here barrel adjusters a little...nope, doesn't work. I end up walking my bike back to my truck, load it in and head home. Once home I bring the bike into the house, sit down in front of the t.v. and try to see what is happening. It took me about 15 minutes to figure out that the gears in my cassette we all bent to heck, bummer, I wonder how much they cost.
I go online and do a quick search, finding a price range from 20 bucks to $200, it was at this time I saw my RD on sale for $23, that can't be, I find another web-site my RD is $25. I get my reciept out and look, dang..they charged me $79 for this thing...it was a Shimano Deore, and another $80 for labor. I pull the old RD out of the bag to see what it looks like....

Customer Service:
....and other than a few minor scratches, it seems in perfect order. The next day I take to another bike shop to have them inspect it, and let me know if it's in O.K. condition to use. I didn't tell them what happened at the other shop, just wanted an honest opinion, I did let them know I thought I tweaked it. There conclusion was that it was perfectly fine to use. I end up calling the owner at Amazon to ask what reason they changed out my RD was, and he informed me the spring was bent. I then asked him if he happened to notice if the cassette gears were bent, and if he or the guys at the shop tested the shifting ability of my drivetrain after installation of this new RD. He assured me his crew did in fact do this. I informed him I would be over in a few minutes to show him a part I believed needed to be replaced. I had arrived there about 15 minutes later, he wasn't around , but the his senior guy was there. I was very pleasant to the owner on the phone, didn't put him on the defense, wasn't rude, or angry. Talking to the "head" guy, I simply asked why he charged me $79 for a $25 part, the responce I got was..we're a small business, that takes into account our overhead...

Other Comments:
...and such. I was perfectly fine with the answer, but when I asked him what was wrong with my RD that it needed replacing, he started to get nervous. I asked him if maybe I just needed a new cassette instead..absolutely not, there is nothing wrong with it he replies. So I bring my bike in and show him, I fugured I would swap out the RD for a cassette, he wouldn't do it, told me I have already used the RD, it's not new anymore. I just said O.K., I maintained composure, asked for the owner..he wont be back till next week. I was so shocked I just left. Went to another shop, bought a book on bicyclemaintance/repairs,a new cassette,fixed it myself.
Few months later I had my kids with me. At the time they were 3 and 4 yrs old. I stop into Amazon to see if they had a certain tire I was looking for,I had totally put that other stuff behind and figured why not.I get in the shop,the owner is the only one there.He saw that I had my little boys with me and decides to tell me I am not welcome in his shop anymore because his head guy told him I came in giving him a hard time.That was the last time I stepped foot into that place, none of my friends will ever go there, they had zero integrity.



Comments
mastercycleman (07/18/2007)
Im not going back here anytime soon.
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Reviews 1 - 2 (2 Reviews Total)