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Beyond Bikes


Average Rating:    (2.41 of 5)

No. of Reviews: 27

Beyond Bikes sells mail-order/online and in store. Write reviews of your "in store" experience here.

Reviews for the online order experience here:

http://bikeshops.mtbr.com/cat/internet-mail-order-retailers/bikeshop/PRD_404144_6337crx.aspx
Latitude
32.98876
Longitude
-117.072293
Address
12310 World Trade Dr. Suite 107
City/County
San Diego
State/Territory/Province
CA
Zip/Postal Code
92128
Country
USA
Phone
858-673-8800
Shop Hours
Monday-Friday 8am-6pm (PST), Saturday 9am-4pm (PST)
Bike Shop Sells
Custom Bikes
Information Added By
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Reviews 1 - 5 (27 Reviews Total) View All | Next 5

Review Date
February 19, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a week

Visitors rate this review
5.00 of 5, 1.00 votes

Rate this review?

Reviewed by: EMEBulldawg ,  Downhiller

Shop Summary:
This is probably the worst online experience I have ever had. I placed my order at the begining of November 09 and all seemed well at the begining. I recieved confirmation on my order within hours of the order being placed. After three weeks of no further information I wrote an email asking for an update. As one of the items on my order was backordered I was given the oportunity to wait or process the order with what was in stock. I droped the one item and told them to go ahead with the rest of the order. We are now at the end of November. by the 3rd of Dec I was told that the order had shipped but never recieved a tracking number. I lost count on how many times I requested a tracking number but after that date, I recieved no further corrospondance from beyondbikes. I waited the customary 1 month for the order to arrive and after no success, I contacted my credit card company and began with dispute resolution. I recently recieved my money back and have still not recieved any further information from beyondbikes.

Customer Service:
I coutld not tell you, they don't answer their phone, and stop all dialogue after they charged my credit card.

Other Comments:
STAY AWAY FROM THIS DEALER!!!
With all the other reputable dealers out there, do yourself a favour and spend your money elsewhere.
Good luck.



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Review Date
February 16, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

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Reviewed by: sullivanimage ,  Downhiller

Shop Summary:
Pathetic business. As similar reviewers complained, they have no customer service. I waited 6 days after ordering online. No confirmation email, nothing. Checked my order status and still hadn't even gone through. Working on cancelling it asap and will not do business there again. Recommend being careful if you're in any sort of a hurry to get your stuff. Also be warned they open 10AM PST, which is already lunchtime in most of the country.

Customer Service:
crap



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Review Date
February 2, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a month

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Reviewed by: aimkag ,  Downhiller

Shop Summary:
Whatever else you believe, believe this. The absolute worst bike shop on teh West Coast is BeyondBikes. Four visits spanning 5 weeks, just to get some lube... no joy. No customer service, just a bunch of kids standing around, doing nothing, will not even talk to ya.

Customer Service:
None!!! Absolutely none!!

Other Comments:
I'm done with you Beyond, done. I've spent at least 10,000 bucks there over the past 7 years. No more. You suck Beyond, never ever again will I be in your store.



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Review Date
January 27, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

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Reviewed by: teamfyr ,  Racer

Shop Summary:
Never been in person to the shop.

Customer Service:
The online service used to be very good. They served my downhill needs well. HOWEVER, something has changed in the last several months. I had a stem on order last year that they were unable to sorce and eventually they dropped my order for it.

I was told two weeks ago that that particular vendor for the stem was a one man shop that couldn't keep up with demand. So I ordered another brand with the promse that I would see it in less than two weeks. Well now they dropped this order for me too.

I called the manufacturer of the first stem I wanted and he told me he stopped shipping to Beyond because they don't pay on time. So he hooked me up with two other shops that will fill my needs.

Other Comments:
I think there is something really wrong with this business and they are on thier way out. I have been unable to make any contact with them via phone or email. Today the phone doesn't even go to thier answering system.



Comments
Harlowhickalooper (01/30/2010)
Would you have a fraudulent mail order case with beyondbikes.com you would share? I am researching fraud cases to pass to the USPS Inspector to investigate them for interstate wire fraud. Thank you in advance for your response. rhale@southbayedc.com
teamfyr (02/11/2010)
Well I was partially right. They have gone under new management. I'll give them another shot. The new people seem to really be interested in correcting the mess from the previous owners.
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Review Date
January 26, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Once a week

Visitors rate this review
1.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Harlowhickalooper ,  Racer

Shop Summary:
Never been there.

Customer Service:
NONE! Never answers the phone or e-mail. Never get a tracking number, website accepts orders and that's about it.

Other Comments:
STAY AWAY! STAY AWAY! STAY AWAY! If you order from these people you deserve to loose your money.



Comments
Harlowhickalooper (01/30/2010)
Would you have a fraudulent mail order case with beyondbikes.com you would share? I am researching fraud cases to pass to the USPS Inspector to investigate them for interstate wire fraud. Thank you in advance for your response. rhale@southbayedc.com
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Reviews 1 - 5 (27 Reviews Total) View All | Next 5