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Black Mountain Bicycles


Average Rating:    (2.74 of 5)

No. of Reviews: 23

A great, family-owned/-operated shop. A decent selection of bikes/parts with knowledgable and friendly staff. Great service department that doesn''t try to upsell. They have clothes and other gear, too.
Latitude
32.917692
Longitude
-117.126081
Address
9158 Mira Mesa Blvd
City/County
San Diego
State/Territory/Province
CA
Zip/Postal Code
92126
Country
USA
Directions
Phone
858-566-0712
Shop Hours
Mon-Fri 10-7, Sat 9-5, Sun 11-4
Web Address
Bike Shop Sells
Cannondale,Gary Fisher,Giant,Specialized,Trek,Look,other
Information Added By
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Reviews 1 - 5 (23 Reviews Total) View All | Next 5

Review Date
November 21, 2012

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: glenvelo ,  Weekend Warrior

Shop Summary:
Repair shop people always VERY helpful and knowlegeable. Prices are fair.

Customer Service:
I work on bikes from the 70's to mid 80's as a hobby. I have several bikes from the period, and they come and go. A couple of times I took some forks in to remove bearing races. They did it while I waited at no charge! I bought a bike from Lynskey a few months ago and had a problem with the front shifter / lever. Even though I didn't buy the bike at Black Mountain, Matt in the shop contacted SRAM and I got a replacement shifter, plus a new shifter for the rear to make sure everything would match. Parts under warranty, except I paid them for installation - at a very reasonable price. Well worth it - I expect Lynskey would have also been very supportive, but this was probably more convenient. Also, I have used these folks off and on going back 30 years. I've always been treated well.



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Review Date
March 8, 2012

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

Visitors rate this review
1.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Jeff ,  Cross Country Rider

Shop Summary:
I take a deep breath every time I walk in here as the vibe is just too skeevy for me to stomach. The fake teeth gritting niceness of the English lady and the overall contempt the rest of the staff has for the customers is too much for me to take.
I usually hold my breath, make my purchases and get the heck outta there.

The tension in the air is very real, like walking into a dysfunctional home and I always unload a big sigh when I walk out of this place.

The place is nicely laid out and the selection is OK but their prices have always been over priced.
I only come here if I absolutely have to buy needed parts preferring to drive much further for better and more welcoming experience like Bike Empire in Poway.




Customer Service:
One young guy in service was excellent once and genuinely seemed interested in helping customers but the other regular service guys are too full of themselves to ever humble themselves to the level of lowly customers to be of any help.

The bloated, unshaven service guy has to always make it a point to let you know he was a sponsored somesuch rider at one point but obviously is more in love w/Doritos and his couch now since that awesome sponsorship deal fell through, instead chose to criticize and mock some component choice I had made.
The only redeeming quality about this place is that it's next to Trader Joe's.



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Review Date
February 16, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

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Reviewed by: flowremix ,  Weekend Warrior

Shop Summary:
BMB is a nicely laid out store carrying mostly Trek and Specialized bikes both road and MTB. They have an awesome selection of bikes, clothing, shoes, and accessories. Prices are close to retail, but you'll find a deal if you look through their website. If they don't have the bike instore, they'll be sure to order it for you as well.

Customer Service:
Brian, the owner is awesome. Very understanding of a new rider. When i bought the bike I get two free tune ups within the first six months of owning the bike. Any question i had, they were able to answer it appropriately along with confidence. They showed me everything about my bike.

Other Comments:
I highly recommend this bike store to anyone.



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Review Date
December 8, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Visitors rate this review
1.00 of 5, 1.00 votes

Rate this review?

Reviewed by: Krugerdx ,  Cross Country Rider

Shop Summary:
Like they say friendly family owned, bought three bikes here.

Other Comments:
I have bought three bikes from here, liked the family environment. I have had my Fisher here several times the past couple of weeks, first was a tune up. Same day brought it back rear tire blew out on the car rack. Finally got it out on the trails, front tire goes out same day! Following week, after I get my bike back from from these clowns again, shifters quit working 4 miles into the ride and a pedal falls off a mile later. All of these were worked on by the service staff. I know sounds like a movie, but it really happened, I wont be back. I am now the proud owner of a new Trek I bought some where else. Two words BUYER BEWARE!



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Review Date
October 31, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Every few months

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Reviewed by: Teresa Goldenberg ,  Weekend Warrior

Shop Summary:
This shop is terrible with service. They do not seem to care about customers enough to even listen if they have a concern. They will tell you pretty much anything on the phone to get you in and then to change the story.

Customer Service:
HORRIBLE! No other word in my vocabulary than horrible would better describe the workers attititude towards customers at this shop. They will never make a penny from me ever.



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Reviews 1 - 5 (23 Reviews Total) View All | Next 5