Review Date
April 28, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Reviewed by: jeffk185 ,  Cross Country Rider

Shop Summary:
I haven't had any super technicial work done on my bike yet. What the offer is fast, quality work without trying to rip you off. They only fix what you need and don't pile on additional charges that are unnecessary.

Customer Service:
The techs working at the shop are super friendly and will fix your bike while you wait if it's an easy fix. I've been very satisfied with the techs and their honest attitude.

Other Comments:
A friend had a problem fixed here that a more exclusive shop could not find. He now uses BV for all of his work too.

Review Date
April 25, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: pitt44904 ,  Cross Country Rider

Shop Summary:
Everyone says Bicycle Village is the Walmart of bike shops. I disagree. I used to work at a small shop, and we couldn't come close to matching the level of personal service that BV gives. I'm a regular at BV - I walk in, and almost everyone there knows me, asks me about my bike, my riding, and everything else. Ryan and Keaton are pretty good guys, good riders, good mechanics. Keaton built my wheels, which are beyond sweet. Shelby is hot. Ran into another hot girl recently that used to work there, Emily. Miss her.

Customer Service:
They hook me up. Not like free stuff, but they take care of me. That kind of stuff keeps me coming back, even if they weren't cool people!

Other Comments:
Go there.

Review Date
November 26, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: johnytractor ,  Downhiller

Shop Summary:
this shop used to be horrible, but in the last 1.5 years they made some staff changes and now it's a great place to go. most people frown on these corporate type shops, and normally so do i. i would love to support my "local" shop, and do when i can, but (especially in these $$$$$$ times) where else can you get a great price for close out prices?

Customer Service:
everyone is awesome, friendly and knowledgeable. i like when keaton works on my bikes, ryan and keaton help me with my dh questions, and when shelby busts my chops about anything she feels inclined to. wish erin would come back.

Review Date
June 10, 2008

Overall Rating
 3 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

Reviewed by: front range mtber ,  Weekend Warrior

Shop Summary:
appeals to a broad crowd...had lots of variety (triathalon gear).

Customer Service:
Been there a couple of times and haven't been impressed. Selection, although better than some other shops in town, is not all that good.

Agree that employess are marginally knowledgeable about the goods. Seemed more interested in talking to one another than talking to the customers.

Also, I am a big guy and could not find clothes in the right sizes. Instead of offering to order something, I got the "we get what we get" story.

Review Date
July 23, 2007

Overall Rating
 3 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a month

Reviewed by: MoonDogg ,  Cross Country Rider

Shop Summary:
From my experiences with this shop I would agree with previous reviews. Do your research prior to shopping at this store. I would not seek technical information or fit advice from the employees. Other than that it is a good place to try and find deals not offered by other LBS in Colorado Springs. The Big Box situation.

Customer Service:
Employees are friendly but not always knowledgeable.