Review Date
May 18, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: Blazing Saddles ,  Cross Country Rider

Shop Summary:
ProCycling is a top-end shop in terms of the brands and parts they stock, but they really excel in customer service.

Customer Service:
What separates good shops from great ones is how they handle difficulties. I had them rebuild an older DT 240 hub that caused them no end of grief, and the shop manager (Mike) personally followed through to ensure the hub was rebuilt to my satisfaction. His communication with me was always professional and transparent, just the way it should be when there are complications. He also imparted a great deal of knowledge to me as we worked through the parts and rebuild issues. That builds confidence and trust for sure.
Having operated my own auto repair for many years, I can spot a business dedicated to excellence in customer service, and ProCycling is such a business. They deserve your patronage.

Review Date
March 29, 2011

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: lodya ,  Cross Country Rider

Shop Summary:
I've bought several bikes here over the years. The prices were always good and the after sale support is awesome. They made sure the bikes are properly setup the fit is correct.

Customer Service:
Absolutely the best service team in Colorado Springs. They ask the right questions so you get exactly the maintenance you need. Their work is top notch. The prices are fair.

Review Date
December 20, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: videopelli ,  Cross Country Rider

Shop Summary:
Great shop off of Garden of the Gods Road. It's my favorite shop in Colorado Springs. Period.

Customer Service:
Wow. Wow. This shop ROCKS! I bought a pair of SIDI shoes, and they really took time to fit my feet. I brought in a Marzocchi shock that wouldn't lock out. Mike took the time to contact Marzocchi and find out what was wrong. When Marzocchi wouldn't honor what I felt should be a warranty repair, he 'fixed' the problem and got me back on the trail. The 'fix' held, and saved me $160.00 in parts. AND, they only charged for a fork rebuild. When I had them install my Fox fork, the shop tech also fixed a sticky pad adjuster on my disc brake. They even took the time to show me how to get my tubless tires mounted right...

Other Comments:
Absolutely outstanding! I've never felt like I had to be a racer boy to get service here. They sell high-end stuff, but definitely have a down-to-earth customer service attitude.

Review Date
July 24, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: INCO ,  Cross Country Rider

Shop Summary:
This shop rocks! The staff spent a significant amount of time helping me get properly fitted to a bike before I even took the bikes out for test rides. I never felt rushed even though I was there after closing. And there was no pressure to buy this bike or that. Basically whichever bike fit and worked for me, they were happy to sell me.

Customer Service:
I worked with several different people over a couple of days and they all remembered what was going on with the bikes I was trying. It didn't seem to matter who I talked to, they knew what I was looking at and what frames sizes, it was great!

Other Comments:
I went to 4 other shops around the Springs and finally purchased my bike at Pro Cycling. Here are a few key reasons why: 1) The service department will work on bikes they don't sell (one other high-end store wouldn't). 2) Their service department has a great deal of knowledge and enjoy sharing that knowledge, not always what I got when I talked to some other stores service departments. 3) A nice selection of bikes to choose from 4) Awesome test ride and fitting policy. 5) Swapped a cassette out for a different gearing that I wanted, no questions asked and no extra cost (pls note they were from the same component group).

Review Date
June 24, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: mmatador22 ,  Weekend Warrior

Shop Summary:
Great full service shop with friendly, knowledgeable, helpful staff. Carries lots of high-end road and mountain bike brands. From personal experience, this shop will get you sorted if something goes wrong with your bike. Prices on many components are fair, and some are actually the best prices in town.

Bottom line: I highly recommend this shop over all others in town.

Customer Service:
To be honest, at first I found the people who worked here to be a bit aloof. But after a few trips to the store and getting to know the people who work there, it was almost like night and day in terms of their helpfulness.

After dealing with multiple issues on the bikes and other higher end components I bought through them, I have a lot of appreciation and respect for the service and care they provide their customers.

I now buy as much as I can through their shop because I know that if I have issues, they'll be addressed in a manner that is fair to both of us. If they don't have something on the shelf (and many times they don't for the all mtn / free-rider) they are happy to order it for you.

Their mechanics are the best in town: friendly, knowledgeable, fast, and willing to share their tips / knowledge with you.

Other Comments:
Bought 2 bikes through this shop so far. The first ended up needing to be sent back due to some frame issues. During this experience, the shop did all they could to help out. So much so, that the decision to buy a second replacement bike with them was an easy one...

The second bike I bought with them (an Ellsworth Moment) rules the trails up and down. I've had zero frame issues to date, but some fork issues which the shop has continually helped me sort out.

Bottom line: I highly recommend this shop over all others in town.