Review Date
June 9, 2008

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Reviewed by: MarcT ,  Cross Country Rider

Shop Summary:
BEWARE!!!!!!!!!!!!!!!!!!!!!!!!

Went to Bicycle Outfitters shop, paid $200 for a deposit on a bike, was told that I had 30 days to pay it off, I asked what would happen if there was a problem and I could not pay it off, and I was told it would be extended or I would be given my money back. Got laid off my job for lack of work, went in to Bicycle Outfitters, and I spoke to the shop owner (Brad) and told him my situation, that I could not pay it off, That I wanted my deposit back. He said I would lose my money if I did not pay it off, and that I only had 1 day to pay it off. I tried explaining to him what the other guy had said, he called me a liar and told me to get out of his shop. I refused to leave with out my money, he called the cops, and became threatening, He told me to get out of his store several times, I told him that I would go ahead and pay the remainder, take the bike and leave, he said that I had lost my deposit, and then said he would have me arrested...I finally was able to give him the remainder of what I owed, and take the bike, but he never even gacve me a receipt, concerned he might still call the cops and report the bike stolen or something, this guy is a crook, I dont suggest anyone do business with him, I spoke to every bike shop in town about this, and everyone of them said that they have heard stories such as mine from lots of people, that its nothing new. I am reporting Bicycle Outfitters to the BBB, also writting all the local papers as well. Stay away!!!!!! Other guys seem nice enough, but the owner Brad is off, he is a thief, a cheat and a liar. I was informed that they lost a Trek account because of this guys behavior.