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Bell's Bicycle and Repair
This is the best shop in the Fort Lauderdale/Miami area.
James Bell is the owner and all the employees are extremely friendly and helpful when it came time to pick 1 bike of the 200 or more in stock, (and i was in more than 5 times) trying to pick the right bike for my budget.I finally purchased a Jamis Dakar ( 04 ) model and have had no issues with this bike in the last 2 years.
This is a road/mountian bike shop with seperate repair building next door to the shop.
Bell's even has carbon fiber road bikes and frame/forks for
the high end riders.
Shop Summary: I'd been researching a good entry level mountain bike for a while. A friend highly suggested I go to Bell's, to get a great deal on a nicer bike. I ended up having one of the best buying experiences ever! The shop was packed with a large selection of bikes and accessories.
Customer Service: The staff was busy, but got to me within minutes. ALL my questions were answered with patience and courtesy. I was on a tight budget, and they really worked with me. I ended up with a far more superior bike compared to the one I almost bought at another local shop! They also provide FOUR FREE tune-ups in the first year, a benefit unmatched by any other local shop. Bell's sales and service are tops! I'm letting everyone know!
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Shop Summary: Shop was packed with bikes. High end equipment. If you need a part, i'm sure they have it.
Customer Service: Worst I've ever seen. I'm really very easy to please and not overly critical, however, this shop's customer service is the worst I have ever experienced. I entered the shop and 15 minutes later, no one had even spoken a word to me. No 'hello', 'how are you', the basic 'can i help you'. There were 3 employees in the shop, 2 of which were working on bikes, and another on a computer at the desk. I would understand if they were slammed with customers, however, i was the only customer in the store. Maybe they were having a bad day?? I will never go to this shop again nor do i suggest anyone else to do so as well.
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Shop Summary: The shop is overpriced , probably due to lack of competition in NE Dade . I bought a Jamis bike from them last year at a nice price , they did not tell me they had changed the wheels and put in some cheaper parts , the guy was very rude when I inquired about getting better wheels .
Customer Service: Aweful , i went there earlier today to get a new tire , called ahead to get a price(for tire and mounting) , the guy would not honor the price that i was quoted on the phone and questioned me as if i was making up a story about getting a price . They told me on the phone (twice) that they dont charge any labor when you buy a tire there to mount the tire , then the guy(idiot) in the shop tells me they always charge for labor .
Other Comments: Some of the management is very rude , you may find a deal but i would rather go to a shop where they know something about customer courtesy . Be very careful when buying anything at this shop .
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Customer Service: Customer service is great, Guys in the repair shop are cool, they have very good mechanics. The tall mechanic is pretty cool see him if you go there for a few extra $$$ in tip he will usually upgrade some parts.
The sales department has a good selection young kid with glasses took the time to sell me and my family new bikes, great deal and even threw in some accessories
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