Home  >>Bike Shops >> United States >>Florida >>

Bicycle Outfitters


Average Rating:    (4.33 of 5)

No. of Reviews: 3

Latitude
27.836029
Longitude
-82.794207
City/County
Seminole
State/Territory/Province
FL
Zip/Postal Code
33772
Country
US
Phone
727-319-2453
Web Address
Information Added By
Rating Badge
   


Sort Reviews by:  Latest Review | Best Rating
Reviews 1 - 3 (3 Reviews Total)

Review Date
May 9, 2009

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Rate this review?

Reviewed by: IRBwriter ,  Weekend Warrior

Shop Summary:
Located conveniently next to the Pinellas Trail and stocked with most bicyclists needs, this shop seems to be the best choice in the Western Pinellas area to establish a relationship. Read on an you will learn why digging deeper is a good idea.

Customer Service:
And herein lies the rub:

This shop seems to be a family operation that dad started and son now runs... Dad is very enthusiastic when he is in the shop and even casual observers can see that this shop is his baby.

Unfortunately, from my experience, the son does not share the same enthusiasm. This would not be a problem if the customers dealt with the elder partner here on a regular basis. Yet since the son handles most all operations the experience of being a regular customer can be a bit tenuous.

When someone obviously does not want to be in the business they are in, it shows. When that person is also in charge of customer service and the service department the apathy is inexcusable.

After multiple attempts to resolve an issue with a $2000.00 recumbent bike which was directly related to the service performed by Bicycle Outfitters.... I have decided to bite the bullet and repair my bicycle myself.

The reason why I repeatedly returned my bicycle to the shop to resolve the assembly issue (paying a service charge each time), was to get a bicycle working correctly, not to be insulted and/or accused of not understanding the basics of bicycle mechanics.

Other Comments:
Go to this shop if you want to look at great products displayed in a very customer friendly and attractive way.

Go to this shop if you want to learn a great deal from the shops original founder about any kind of bicycle or recumbent in the shop or not.

But do not think that once you have made the purchase you will receive the same standard of service from the real management or the service department (Run by the son). Better to learn here and buy elsewhere.

Find a service oriented bike shop elsewhere, you will be glad you did.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
January 13, 2009

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Rate this review?

Reviewed by: bmwriddle ,  Weekend Warrior

Shop Summary:
Very Clean Shop and have everything for rode, mountain, and cruiser type bikes. Have a lot of inventory and have alomost everything you will need (Cloths, helmets, spare parts, upgradable parts, and all other accessories).

Customer Service:
Customer Service is SUPERIOR! All the guys in there are very knowledgeable and if they don't know the answer they will find it fast!

Other Comments:
The people that work there are not pushy when it comes down to buying something because they know there customer service will sell you!



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.

Review Date
January 24, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: noxiousCaitSith ,  Weekend Warrior

Shop Summary:
They have a ton of stuff to choose from and the people there are very helpful in getting you what you need. They're located right by the pinellas trail so you can test ride right there.



Would you like to Comment?
Join MTBR for a free account, or Login if you are already a member.
Reviews 1 - 3 (3 Reviews Total)