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Bike parts usa


Average Rating:    (1 of 5)

No. of Reviews: 4

On line contact only
Latitude
26.1767129
Longitude
-80.136653
City/County
Oakland Park
State/Territory/Province
FL
Zip/Postal Code
33334
Country
US
Phone
(877) 727-8731
Shop Hours
10am to 5pm EST Monday - Friday
Web Address
Bike Shop Sells
other,parts, mainly
Information Added By
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Reviews 1 - 4 (4 Reviews Total)

Review Date
March 21, 2014

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: DAN ,  Weekend Warrior

Shop Summary:
not intersted in ever buying from you people again!

Customer Service:
you don't have a Customer Service line. ILIVE IN Calif. Iv'e called twice to no avail, your buisness hours should be printed up front in your ad. An error in ordering was made and so far no help. I'll retract this review when my problem is resolved.

Other Comments:
your online ordering format needs more clairity. theres no edit button to quickly correct any mistakes when ordering.Im no expert on the computor and little things like that would help. ps. get some people on your phones! R emember alot of calls are LONG distants.



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Review Date
April 30, 2012

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: Dave ,  Weekend Warrior

Shop Summary:
Visited their online shop. Selection looked decent. Unfortunately my order went awry.

Customer Service:
Very poor, didn't send my order for two weeks, and only after I contacted them repeatedly. When I finally got my order it was incomplete, and they have since been entirely unresponsive to my efforts to contact them.



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Review Date
December 14, 2011

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: finno123 ,  Cross Country Rider

Shop Summary:
I found this shop on the web. They had a really good deal on Mavic Razor Mtb Shoes. It looks like it was too good to be true. Read on if you're curiousity has been piqued.

Customer Service:
I ordered a pair of mtb shoes from Bike Parts USA and have to say that it was the worst on-line shopping experience I've ever had. After a month of waiting for the shoes to arrive with no decent explanation as to why there was a delay, they eventually admitted they had none in stock. After numerous phone calls and e-mails made by me, not to mention contradictory and/or inconsistent information provided by their staff, they did offer to refund my money - which I accepted. They also offered to sell me the shoes at a discounted rate when they had them in stock but that proved to be a hollow offer. I will never shop there again and would recommend that anyone avoid doing the same. This was TRULY TERRIBLE CUSTOMER SERVICE, NOT TO MENTION INCOMPETENCE. I'm gonna stick with the competition like Jenson USA, Pricepoint and Blue Sky Cycling.



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Review Date
February 27, 2011

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Been there once

Visitors rate this review
5.00 of 5, 1.00 votes

Rate this review?

Reviewed by: fpumarejo ,  Weekend Warrior

Shop Summary:
I purchased on line some parts, (order number 82600)

Customer Service:
UPSS couldn’t find the address and the order was sent back to the store.

I wrote a thousand mails to this guys and the money was never refund.

PLEASE DON’T BUY FROM THIS STORE THE CUSTOMER SERVICE JUST SUCKS.

DON’T WASTE YOUR TIME AND MORE IMPORTANT DON’T WASTE YOUR MONEY

Other Comments:

PLEASE DON’T BUY FROM THIS STORE THE CUSTOMER SERVICE JUST SUCKS.

DON’T WASTE YOUR TIME AND MORE IMPORTANT DON’T WASTE YOUR MONEY



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Reviews 1 - 4 (4 Reviews Total)