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Chain Reaction Bikes


Average Rating:    (3.5 of 5)

No. of Reviews: 2

An awesome shop across from the University of Florida. Pop in to have your machine dialed in or to pick-up a new rig. This is a very honest shop and you will get treated right. The crew can also direct you to great riding in the area, on or off road.
Address
1630 West University Ave
City/County
Gainesville
State/Territory/Province
Florida
Zip/Postal Code
32603
Country
USA
Phone
352-373-4052
Shop Hours
M-F:10-6; Sat:10-5; Sun:12-4
Web Address
Bike Shop Sells
Giant,Specialized,Bianchi,Cervelo,other
Information Added By
Guy Fazzio
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Reviews 1 - 2 (2 Reviews Total)

Review Date
October 13, 2010

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

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Reviewed by: joey Mikell ,  Weekend Warrior

Shop Summary:
The shop is very small and hidden from the street. You really have to be looking for it to find it. Parking is very limited when school is in session. No real display areas for the bikes, they are sort of scattered around the sop, hung on walls, many in boxes, they need a LOT more room.

Customer Service:
Excellent until i decided on the bike and it quickly went downward after I commited to buy. the owner continuously took phone calls and waited on others while fitting my bike. He finally just walked away and left me there with a vendor who he roped into doing a fitting. I should have walked away then and there, but the price on the bike was good. Sent e-mail after sale and never received a response. These guys seem to cater to students, so if you are not young and live in Gainesville, don't go here!

Other Comments:
An overall terrible experience that I wish had never happened. I drove 90 miles to buy the bike and the owner could not even complete the fitting. Plenty of people working in the store, but the owner seems to called over for the most minor of issues. I have been kicking myself ever since buying the bike for not walking away when the owner left me during the fitting process.



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Review Date
October 1, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a year

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Reviewed by: mtnbiker555 ,  Cross Country Rider

Shop Summary:
Even though I live in Orlando I still only trust Chain Reaction to wrench on my rigs. This is a great shop across from the University of Florida. The staff are very knowledgeable and skilled.

Customer Service:
Always outstanding. The shop will ensure are happy with your bike before you leave.

Other Comments:
I highly recommend Chain Reaction to anybody out there. Look them up! While there, make sure to say hi to Velo, the shop canine!



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Reviews 1 - 2 (2 Reviews Total)