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Citycycle


Average Rating:    (3.67 of 5)

No. of Reviews: 3

Nice shop in the heart of Riverside at 5 Points. Plenty of bikes in stock as well as parts. I needed to replace my rear disc brake and Drew put on the Avid BB7 at a great price. Drew answered any questions I had and gave great advice. Website is under construction.
   


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Reviews 1 - 3 (3 Reviews Total)

Review Date
October 12, 2009

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

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Reviewed by: Jason_322 ,  Downhiller

Shop Summary:
***STAY AWAY FROM THIS SHOP!!!***

Drew's service, in my experience (multiple times, just to give him the benefit of the doubt) is stuck-up, snotty, and money-hungry. Just to clarify, I never had any harsh words or any sort of disagreement with City Cycle. I'm not writing this as retaliation for some perceived wrong. I'm just an educated bike shop patron who knows better than to except this type of service.
I'm not sure where the other reviewers came from... Either they don't know what a quality bike shop experience is, or maybe the reviews are just made up by the bike shop's friends and staff! I've been a manager and mechanic in bike shops, full and part time, going on 20 years now. I'm a UBI certified bicycle mechanic so I work on my own bikes but I love to visit the local shop just for the joy of hanging out with people who are as passionate about bikes as I am. I'm in the military and I've had the opportunity to visit probably over a hundred bike shops around the country as well as many overseas. I've made it a point to visit the local shops in every town that I possibly can, and I've visited every shop in the Jax area. I am truly sad to say, "This is the worst shop I have ever been to!" Not only did they not have what I needed in stock (some of them very basic items) but they wanted to charge ridiculous prices for almost everything in the store. Maybe the average hard working bike shop customer doesn't know what the standard mark up is on bike parts, but I do. Shame on you City Cycle!!! Just because the general public views a bike shop as one of those places where you have to 'Pay to Play', doesn't mean you should mark your prices up just because you sell Cannondale and Scott.
Here's the bottom line: City Cycle is only a 15 minute drive from me but I would rather drive past it to get to any other shop in town!"

Customer Service:
I went to City Cycle one day after going there a couple times before and dealt with Drew again. He seemed to have absolutely no recollection of ever meeting me before. I don't expect him to remember my name or what I bought last time but at least a friendly smile of recognition would be nice. He obviously doesn't care enough to remember his customers unless they're spending a ton of money. This time I brought my bike in and asked if I could use his pedal wrench because I had left mine at home while out riding. He told me that he could tighten the pedals for me for $5... I thought maybe he was kidding at first. Then he proceeded to lecture me on how if he let everybody use his tools how would he make any money. I politely put down the $45 worth of tools and parts I had in my hand to buy and left. I don't have any problem spending thousands of dollars on my bikes but that type of service won't get a dime out of me. One of the great things that separates the local bike shop from the average retail business is that they care more about you having a good time than making $5. City Cycle needs to learn this!

Other Comments:
On a side note, Cannondale have always used the fact that they're made in the USA as a selling feature... NEWS FLASH: "THEY'RE NOT ANYMORE!" They've been called 'Crack'n Fales' for the last 20 years for a reason... It has nothing to do with where they're made. They've never been worth the money and never will be.



Comments
Sun Burn (06/07/2010)
This guy is a complete loser and is obviously making this stuff up. A trip to the shop would quickly prove it. In addition, he created his account the same day as this review was written and he's never posted again. My guess is that he works for another shop in town and hates that City Cycle has a good reputation around town.
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Review Date
December 17, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Sun Burn ,  Cross Country Rider

Shop Summary:
City Cycle is a great shop in the heart of Jacksonville that sells Cannondal and Scott bikes. They have great prices and a great selection of parts, accessories, and apparel. It's the only shop in town where the owner still works on the bikes himself and where you can talk directly to him instead of a salesman or mechanic.

Customer Service:
Drew and his staff are dedicated to taking care of their customers and they will always make sure that the customer is happy when they walk out of the shop. They are patient and always take the time to explain things in detail and answer questions effectively even when they've probably had to answer the same question 1000 times!

Other Comments:
Everyone that steps into City Cycle is treated like a friend and not a customer. I live 25 miles from the shop but I won't shop anywhere else. Drew and his crew make it well worth the drive.

Visit them online at www.worldfamouscitycycle.com



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Review Date
January 19, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: monkeydan ,  Weekend Warrior

Shop Summary:
Great Location. You can get there from anywhere in town. Shop has large selection of Cannondale bikes. Also good selection of parts at reasonable prices for LBS.

Customer Service:
I went to see Drew on advice from a friend. Had a problem with my rear disc brake that I have about 3000 miles on. The brake was a Magura Clara and I really got my wear out of it. Decided to have Drew replace that with Avid BB7 which I am very pleased with. The mechanical has a good feel and plenty of power. Also replaced my seat for two local 50 mile mtb rides. Did one last week and will do the other tomorrow. The seat turned out fine and was the last of my troubles. Going to get some bar ends from Drew to help my wrists for the ride tomorrow. I really feel Drew has the knowledge to handle bicycle issues I may have down the trails...



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Reviews 1 - 3 (3 Reviews Total)