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Flying Fish Bikes


Average Rating:    (1.67 of 5)

No. of Reviews: 3

Formerly Dud Thames
Latitude
27.92376
Longitude
-82.493564
City/County
Tampa
State/Territory/Province
FL
Zip/Postal Code
33629
Country
US
Phone
813-839-0410
Shop Hours
M-Sat 10-7 Sunday 12-5
Web Address
Bike Shop Sells
Cannondale,Giant
Information Added By
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Reviews 1 - 3 (3 Reviews Total)

Review Date
March 31, 2010

Overall Rating
 3 of 5

Customer Service Rating
 3 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

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Reviewed by: Crymar ,  Weekend Warrior

Shop Summary:
Stop in at this shop (used to be Dud Thames) once a year when visiting relatives in Tampa (where I keep a bike). The other reviewer's comment about wearing a Rolex is on the mark. This place is EXPENSIVE. I needed a water bottle one time and the cheapest they had was a plastic "give-away" type that they wanted $19.95 for. Everything they have seems to be a little higher than I've seen elsewhere.

Customer Service:
Haven't done any real shopping or had service work done there, so I can't comment on that. From my limited visits there, they seem to take care of their customers well.

Other Comments:
This is a super-retail shop. Bring lots of cash.



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Review Date
January 30, 2010

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

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Reviewed by: DIRTY DUCK ,  Cross Country Rider

Shop Summary:
Sells brand name bikes and has service dept. Need to drive up in your Mercedes and don't forget to wear you Rolex !!!!!

Customer Service:
Don't come to this store unless you are wearing a Rolex, otherwise they will most likely ignore you. Most of the staff don't want to be bothered by you unless you are going to buy a new and very expensive bike. My only explanation is that they must be on commission. If you want parts or have any slightly technical questions, they'll go get the mechanic to help you. This confirms my suspicion that they are commissioned sales people. I have others relate similar stories to me on there poor customer service. I wonder how they stay in business!?!?! Also, prices on accessories are somewhat higher than other shops. The only good point to this shop is their mechanic Steve. He is very helpful, courteous, and knowledgeable.

Other Comments:
Customer service rating based on sales staff. Technical expertise based on mechanic.



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Review Date
October 31, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 1 of 5

I visit this shop:
Every few months

Visitors rate this review
4.20 of 5, 5.00 votes

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Reviewed by: AshZiPPY ,  Cross Country Rider

Shop Summary:
This shop is close to my job, so I occasionally go in during lunch to browse around. They don't really carry anything that interests me as far as brands go. From what I recall they carry Cannondale, Giant and Specialized. Until yesterday I hadn't bought anything from them since their name changed from Dud Thames. The shop is clean, less clutter on the floor than they used to have. Prices are ok from what I recall.

Customer Service:
I walked in to the store with my 6 year old son to find him a new bike. As we checked out the bikes in the kids section I didn't notice any other customers. But nobody offered to assist us. We walked around the entire store and passed no less than 4 employees and nothing. I finally find the bike we wanted. We take it to the front and have to interrupt one of the guys from reading (I believe it was something work related) to get a price. Then he gets up and decides to lecture me about the bike being too big for my son. He never asked my son's skill level, what type of riding he does, nothing. He treated me like I was unfamiliar with the concept of bike fit. Because of my appearance, I always get treated like a non cyclist who stumbled into a bike shop. I told him I want to buy it (because I promised my son, and thats the only reason). He then has me fill out some card that says he reviewed everything about the bike with me etc. I initial it because I have no plans of ever going in that store. I just want this experience over with. As I'm completing my transaction more people have entered the store and all of them are greated and offered assistance.

Other Comments:
This was my first experience buying a bicycle from this shop, and it will be the last. I refuse to even window shop at that again. I was just annoyed at the effort I had to go through to make my purchase. I shouldnt have to wait to give someone money. Not when they are sitting around. All of my bikes and most parts have been purchased online, because I find this type of service to be more common. If the shop doesn't know you, they treat you differently. I will say that during the transaction one of the bike mechanics came over to talk to me and my son and HE was very helpful. We talked for a few mintues and he was the only good part about that trip to this shop. The salesperson seemed kind of lazy, and since he is the one I dealt with the most, I am basing the technical expertise rating on him. The bike mech seemed to have a clue. Hopefully this didn't turn into incoherrant babbling. Its just that the whole experience annoyed me. But my son loves the bike, and for me that's what its all about.



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Reviews 1 - 3 (3 Reviews Total)