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J-Town


Average Rating:    (3.5 of 5)

No. of Reviews: 2

J-Town is the only bike shop I deal with in the Northern Palm Beaches. Friendly, knowledgable staff that you will see out on morning rides makes a huge difference. No in there will sell you a bike or a part because red bikes are faster than blue. They know there stuff. They now have 2 locations. The original on Center St and also down the road in Juno Beach. Great shop that sponsors the local MTB club and multiple road events. If in the area and need a new bike, parts, service, or info about local rides. I highly recommend them.
   


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Reviews 1 - 2 (2 Reviews Total)

Review Date
September 14, 2010

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a week

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Reviewed by: Surfdog93 ,  Cross Country Rider

Shop Summary:
Disappointing

Customer Service:
Poor.
Called and spoke to tech on the phone....bring in wheel only he says.
Then I get to the store and the guy asks for complete bike.
It turns out they cannot repair, then need to send out.
No call when wheel is supposed to be ready, so I call 2 days later, sorry another week.
Get the wheel back and it won't spin freely once mounted....take the wheel back again and they say it's fixed, nut it's still not right.
While there tried to purchase a helmet, but very little selection.

Other Comments:
I found a much better store in WPB and will gladly drive the extra 20 minutes for better service



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Review Date
September 5, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

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Reviewed by: jupiterrn ,  Cross Country Rider

Shop Summary:
Great shop from original sale to servicing. Only bike shop I visit with any regularity in the Northern Palm Beaches. Jeff and his crew are locals who ride the bikes they sell and servies so they know their stuff and are willing to go the extra mile to make sure a customer is taken care of. Have a great 2nd shop in Juno Beach that is conveniently located at the end of a popular road ride.

Customer Service:
Service has always been great. I take all my bikes (road and mountain) for servicing when I can't figure something out or I break them, which is often. The service is always great and they are willing to spend the time to explain how I screwed something up so I don't do it again.

Other Comments:
Great shop for info. Sponsor many local events including the yearly Loggerhead Triathlon and Club Scrub MTB club. Highly recommended.



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Reviews 1 - 2 (2 Reviews Total)

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