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The Bike Shop Of Winter Haven


Average Rating:    (4.19 of 5)

No. of Reviews: 16

Specialties: Parts,Accessories,Bikes,Repair,Cycling
Additional Information: We Don't Just Stand Behind What We Sell We Ride Them, Cycling Apparel Parts & Accessories, Friendly Experienced Staff, New & Used Bikes, Trained Repair & Service Department, Miami Sun & Trailmate.

We Don't Just Stand Behind What We Sell We Ride Them, Cycling Apparel Parts & Accessories, Friendly Experienced Staff, New & Used Bikes, Trained Repair & Service Department, Miami Sun & Trailmate, Adult Trikes, Yakima Car Carrier Systems
Latitude
28.004443
Longitude
-81.71972
Address
509 Cypress Garden Boulevard Southeast
City/County
Winter Haven
State/Territory/Province
FL
Zip/Postal Code
33880
Country
US
Phone
(863) 299-9907
Shop Hours
Open Mon-Sat
Bike Shop Sells
Cannondale, Diamondback, Haro, Kestrel, Raleigh
Information Added By
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Reviews 1 - 5 (16 Reviews Total) View All | Next 5

Review Date
February 19, 2014

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Been there once

Rate this review?

Reviewed by: Sam ,  Cross Country Rider

Shop Summary:
Brought bike (Cannondale touring) in to have inspected & repair damage from an accident. They did not allow the bike to leave until all imperfections (several fixes) were remedied. Very pleased with the attention paid to details.

Other Comments:
Shops appears well stocked with bikes, parts, etc.



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Review Date
February 18, 2014

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Biker Chickadee ,  Weekend Warrior

Shop Summary:
I stop in about once a week to pick up gels, tubes and whatever else I might need. The shop has a very good atmosphere and staff are very knowledgable.They have a great selection of bike accessories. While waiting for repairs they have a nice sitting area in the back to hang out.

Customer Service:
Their customer service and repair department are really great. While waiting for a tube install I've seen the one mechanic Matt handling several people all at once answering questions from every direction all the while just taking it in stride. On several occasions people have come in who needed minor tweaks to their bikes and were not charged at all.
The shops other mechanic Ed has a following of mountain bikers since he's one himself. Some come from Lakeland and Orlando just to have him work on their bikes. Both have taught me a thing or two about minor repairs that I can do myself to save a few bucks which is going into a kitty for a new bike upgrade. Kris and Andy are mainly front staff and have helped me special order accesories and a Trike for my mom.

Other Comments:
Overall it's a great shop and worth checking out. Everyone's experience is different but so for I've been very pleased with the treatment I receive. I dig walking into a place and people call you by your first name.



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Review Date
January 17, 2014

Overall Rating
 2 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Been there once

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Reviewed by: Bernd Neumann ,  Weekend Warrior

Shop Summary:
No comment because didn't try & won't.

Customer Service:
Seems like a money grabbing shop.
Visited to see how much for tune up .... advised it would be $49 - $89 all inclusive.

Brought 2 bikes & guy at rear wanted to replace the chains, rear wheel etc etc .... cost upwards of >$200. Very misleading service recommendations for casual riding & arrogant service rep. The guys at front desk were much more pleasant, not the repair guy at rear. Told him no thanks & walked out. Found a more reasonable place (Bike Barn who suggested to only do the strict necessary. Costs for parts were half that of Bike Shop. Service much more accommodating & reasonable.

Good riddance to the Bike Shop .... will NEVER go to The Bike Shop again. Money grabbing loses customers.



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Review Date
June 29, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

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Reviewed by: Andre s. ,  Racer

Shop Summary:
I was introduced to The Bike Shop through a friend, everyone there is very friendly and knowledgeable. Brought in my rode bike for a fitting and when it was all done, I felt a 100 times better on it.

Very much appreciated Matt.

Thanks



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Review Date
January 8, 2013

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1.00 votes

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Reviewed by: NR ,  Weekend Warrior

Shop Summary:
Just recently began mountain biking, and after a not great equipment experience elsewhere (customer service was fine), I decided to try my more local bike store. I am pleased with the results.

Customer Service:
I purchased a new bike from them, and they've been helpful to me from even before then, even loaning me a FS bike to ride while I was deciding what/if to order from them. When I mentioned the idea of trying clipless pedals, the owner loaned me a set of his shoes and pedals to give them a try (side note: I'm a believer in them now, I think...). Price for the bike was not inflated, and they've been fair on pricing of peripherals since. It's nice to feel like you've been well taken care of, while supporting a local shop. Hopefully that experience will continue.

Other Comments:
I've been treated well by all the employees I've had contact with while there. Some have been more knowledgeable than others, but if somebody didn't have an answer, they said so, and found a way to get one.



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Reviews 1 - 5 (16 Reviews Total) View All | Next 5