Review Date
November 11, 2006

Overall Rating
 4 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1 votes

Reviewed by: CBro ,  Cross Country Rider

Shop Summary:
Good selection of Specialized and Raleighs, and Ken is a committed rider and a really nice guy. He has seemed to have had trouble keeping good mechanics, but I don't know what causes it. They've always been competent on my projects. I've referred several new riders to him and he's taken good care of them and got them rolling on nice Specialized mtnbikes.

Customer Service:
Always good. Like I said, Ken's a nice guy and tries to do the right thing.

Other Comments:
My main complaint about his shop is everything always seems to be at 100% msrp, no exceptions that I've ever seen. Does he even know about the internet? and that many of us don't like paying full price all the time?

Review Date
September 9, 2006

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: HTNewb ,  Weekend Warrior

Shop Summary:
Selling mainly Specialized and Raleigh, Ken's serves the needs of the hardcore cyclists, as well as the needs of the training-wheel crowd.

Customer Service:
Ken's is a place where the entire family can be served. He's been in business for over 25 yrs., so alot of his "grown up" customers are bringing their kids to the place where they got THEIR first bike.
Ken can almost always squeeze in that last minute tune-up before a big event.

Other Comments:
Ken and his staff will make sure you're on the RIGHT bike for your needs, not simply the most popular or most expensive.