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Spokes Naperville


Average Rating:    (2.8 of 5)

No. of Reviews: 10

  • We are a full service bike shop with a top notch repair department.
  • The Biggest Bike shop in the suburbs
  • The Biggest and best road bike selection in the midwest.
  • Professional bike fittings with Fit Kit
  • Latitude
    41.736063
    Longitude
    -88.129363
    Address
    1807 S. Washington
    City/County
    Naperville
    State/Territory/Province
    IL
    Zip/Postal Code
    60565
    Country
    USA
    Directions
    Phone
    630.961.8222
    Shop Hours
    M-F: 11:00 - 8:00, Saturday: 10:00 - 6:00, Sunday: 11:00 - 5:00
    Web Address
    Bike Shop Sells
    Guru, Giant,Look,Specialized,Quintana Roo,Eddy Merckx,Derosa,Pinarello,Seven,Felt,Haro
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    Reviews 1 - 5 (10 Reviews Total) View All | Next 5

    Review Date
    October 6, 2013

    Overall Rating
     5 of 5

    Customer Service Rating
     5 of 5

    Technical Expertise Rating
     5 of 5

    I visit this shop:
    Every few months

    Rate this review?

    Reviewed by: illinois downhiller ,  Downhiller

    Shop Summary:
    nice shop sells specialized and giant. plenty of stuff.

    Customer Service:
    good tech put my bike together

    Other Comments:
    good deal on giant glory 2, 2014.....



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    Review Date
    April 29, 2012

    Overall Rating
     5 of 5

    Customer Service Rating
     5 of 5

    Technical Expertise Rating
     5 of 5

    I visit this shop:
    Every few months

    Rate this review?

    Reviewed by: The Greeks ,  Cross Country Rider

    Shop Summary:
    Outstanding/Friendly Service!
    The team at Spokes is always friendly. We are treated very well and feel appreciated when we walk through the door. Basil and Kyle are extremely respectful and knowledgeable, providing great advice. My wife and I have purchased 2 (Specialized) road bikes and 2 (Giant) mountain bikes – along with accessories and clothing. I have referred multiple friends to Spokes and they’ve purchased bikes too. I will definitely continue to go to Spokes!



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    Review Date
    September 28, 2010

    Overall Rating
     3 of 5

    Customer Service Rating
     3 of 5

    Technical Expertise Rating
     5 of 5

    I visit this shop:
    Once a week

    Visitors rate this review
    5.00 of 5, 1.00 votes

    Rate this review?

    Reviewed by: BicycleRepairMan ,  Weekend Warrior

    Shop Summary:
    As a longtime employee of Spokes, I don't like seeing comments of consumers dissatisfied with our service. I head the service department currently, and I take great pride in our work. If you're in need of expert service, I encourage you to check us out.

    Customer Service:
    To the below posters, if you have a complaint or an issue you feel hasn't been resolved properly, feel free to call up or stop by and let me know what I can do help. The most important thing is that you enjoy riding, and I hope Spokes can help you do so.

    Other Comments:
    (rating the shop as a 3, as I don't want to impede other opinions)



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    Review Date
    June 22, 2010

    Overall Rating
     1 of 5

    Customer Service Rating
     1 of 5

    Technical Expertise Rating
     1 of 5

    I visit this shop:
    Once a year

    Visitors rate this review
    1.00 of 5, 1.00 votes

    Rate this review?

    Reviewed by: scottjohnny ,  Cross Country Rider

    Customer Service:
    Stay away from this shop and the owner, Basil Radi. He is without a doubt the biggest piece of crap on the planet., Full of lies and excuses and if you buy anything from him, I will guarantee you problems are ahead for you. It took only one purchase, a very expensive purchase at that, and 1 small problem to be this aggravated with this guy.

    Other Comments:
    Stay away from this shop and the owner, Basil Radi. He is without a doubt the biggest piece of crap on the planet., Full of lies and excuses and if you buy anything from him, I will guarantee you problems are ahead for you. It took only one purchase, a very expensive purchase at that, and 1 small problem to be this aggravated with this guy.



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    Review Date
    October 8, 2009

    Overall Rating
     1 of 5

    Customer Service Rating
     1 of 5

    Technical Expertise Rating
     1 of 5

    I visit this shop:
    Been there once

    Rate this review?

    Reviewed by: steck121 ,  Cross Country Rider

    Shop Summary:
    Not only did they order parts that were unneeded, but they also failed to installed the parts properly. My bike was there over a month without any notice when it would be done. They also criticized my bike, saying that I should have bought my bike from them. Try going to Bicycles Etc. instead.



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    Reviews 1 - 5 (10 Reviews Total) View All | Next 5